Insurance provider satisfaction survey 2022
Which insurance companies offer the best service?
Our latest insurance customer satisfaction survey shows a lacklustre performance from the industry. However, there are a few standout players keeping people happy.
Respondents with car insurance were more likely to be very satisfied with their insurer (59%). Life insurers continue to rate poorly – just 26% of those with life cover were satisfied with the service they were getting.
About our survey
Our survey took place online in September and October 2022; 3882 Consumer NZ members and supporters participated. Insurers are those with 30 responses or more.
Overall satisfaction shows the percentage who rated their insurer 8, 9 or 10 on a scale from 0 (very dissatisfied) to 10 (very satisfied).
House and contents insurance
Want to read the full article?
- Thousands of expert product/service reviews
- Personal support through our Consumer Rights Advice Line
- Premium articles and in-depth buying advice
- Add a Consumer magazine for even more exclusive content
Car insurance
Health insurance
Life insurance
Better consumer protection on the way?
Subscribe to our newsletters
Get even more Consumer NZ news and invitations to share your voice on important issues straight to your inbox. You don’t have to be a member to have these newsletters emailed to you regularly.
Member comments
Get access to comment