Jetstar has been forced to back down on opt-out pricing. The airline yesterday signed formal undertakings with the Commerce Commission agreeing to stop pre-ticking boxes for travel insurance, seat selection and check-in baggage.
Consumer NZ chief executive Sue Chetwin said this was a great outcome for consumers.
We launched our “Ditch the Ticks” campaign in May last year calling on Jetstar to stop using pre-ticked boxes. A member survey found 93 percent of respondents wanted the airline to stop pre-selecting optional extras.
“It took a truly canny consumer to make their way through a Jetstar booking without having additional charges appear on the fare. On a return flight from Wellington to Auckland, the service charges could add more than $40 to the fare,” Ms Chetwin said.
Along with our counterpart Choice in Australia, we've been campaigning for Jetstar to stop the practice.
The airline’s backdown means consumers making online travel bookings could do so without being tripped up by pre-selected and unwanted extra expenses.
The company has given enforceable undertakings to the Commerce Commission that it will stop pre-ticking services on its website by the end of the month. It’s also been issued with a formal warning by the commission.
Now to get it to do the same in Australia.