24 June 2021

KiwiSaver satisfaction survey 2021

Our KiwiSaver survey reveals which companies come tops for customer satisfaction.

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David W.
03 Jul 2021
Fossil fuels investment

I plan to write to my KiwiSaver provider to ask them to KEEP investing in fossil fuels. You should too, if you use any of the following...

Insecticides, Ink, Floor Wax, Pens, Upholstery, Clothing, Boats, Sports Car Bodies, Nail Polish, Fishing Lures, Bags, Perfumes, Cassettes, Dishwasher Parts, Tool Boxes, Shoe Polish, Helmets, Caulking, Petroleum Jelly, Tape, Washers, Antiseptics, Curtains, Food Preservatives, Basketballs, Soap, Antihistamines, Purses, Dashboards, Cortisone, Deodorant, Footballs, Putty, Dyes, Panty Hose, Refrigerant, Percolators, Life Jackets, Rubbing Alcohol, Linings, Skis, TV Cabinets, Shag Rugs, Electrician's Tape, Tool Racks, Car Battery Cases, Epoxy, Paint, Mops, Slacks, Insect Repellent, Oil Filters, Umbrellas, Yarn, Fertilizers, Hair Coloring, Roofing, Toilet Seats, Fishing Rods, Lipstick, Denture Adhesive, Linoleum, Speakers, Plastic Wood, Electric Blankets, Glycerin, Tennis Rackets, Rubber Cement, Dice, Nylon Rope, Candles, Trash Bags, Paint, Water Pipes, Hand Lotion, Roller Skates, Surf Boards, Shampoo, Wheels, Paint Rollers, Shower Curtains, Guitar Strings, Luggage, Safety Glasses, Antifreeze, Awnings, Eyeglasses, Toothbrushes, Ice Chests, Combs, CD's & DVD's, Brushes, Detergents, Vaporizers, Balloons, Sun Glasses, Tents, Heart Valves, Crayons, Parachutes, Telephones, Enamel, Pillows, Dishes, Cameras, Anesthetics, Artificial Turf, Artificial Limbs, Bandages, Dentures, Model Cars, Folding Doors, Hair Curlers, Cold Cream, Movie Film, Soft Contact Lenses, Drinking Cups, Fan Belts, Car Enamel, Shaving Cream, Ammonia, Refrigerators, Golf Balls, Toothpaste, and of course Solvents, Diesel Fuel, Motor Oil, Bearing Grease ….

Jared W.
05 Jul 2021
Fossil Fuel Investment

It is only with pressure on the status quo that alternatives will evolve and that we will reduce the significant issues that come with continuing to invest in these areas.

Henk & Barbara P.
03 Jul 2021
Breakdown and return

For every dollar, or 100 cents that is put in what is the breakdown I mean actual break and what does that return in a breakdown please
And what part or is all the dollar or 100 cents put in is used to invest in your return....

David C.
03 Jul 2021
The measurement of returns agasint fees

From the link Neil Gordon posted below to fund returns - - there's something interesting to be seen. There doesn't seem to be a strong correlation between the fees charged and the returns made by the funds.

Wouldn't you expect the more expensive, active funds to make better returns...?

03 Jul 2021
Where's Juno Kiwisaver?

It looks like they got left out this time but you should include Juno in your next survey. Excellent returns, moderate fees and good service. It's also an Active fund rather than a Passive fund.

Peter L.
03 Jul 2021
Statistical significance

Whether a fund is included or not probably depends how many respondents Consumer gets for that fund. Too few respondents, and the reviews can't be relied on to be representative.

Barry C.
03 Jul 2021
Finding out what's in your KiwiSaver fund

There is a new, easy and free way to find out where your money is invested. Go to and enter the name of your KiwiSaver fund and you will see how much is invested in fossil fuels, weapons, gambling, human rights violations, animal testing etc. It's quick, easy and free.
Barry Coates, CEO of the charity, Mindful Money

Graeme C.
03 Jul 2021
Survey method

Can you publish details on how the survey was conducted? Thanks

Frank - Consumer staff
05 Jul 2021
Re: Survey method

Hi Graeme,

Our data are from a nationally representative survey of 1941 New Zealanders, carried out in April and May 2021. Satisfaction ratings show the proportion of respondents who scored their KiwiSaver provider 8, 9 or 10 on a scale from 0 (very dissatisfied) to 10 (very satisfied).

Hope this helps.

Kind regards,
Frank - Consumer NZ staff

Bill T.
03 Jul 2021

I agree with Michael B.

Michael B.
02 Jul 2021
KiwiSaver returns on investment

Does the above report include analysis of each KiwiSaver providers return on investment performance? I was unable to find this vital information. Or is Kiwisavers return on investment covered in another report, or am I missing the point, or have I missed this vital information in this report. Happy to be advised.

Neil Gordon
03 Jul 2021
Kiwisaver Investment Performance

I believe this survey was focussed on satisfaction. Sites such as the following provide facts about investment performance. Past results are no guarantee of future performance.

Frank - Consumer staff
05 Jul 2021
Re: KiwiSaver returns on investment

Hi Michael, this survey was regarding customer satisfaction with their providers. You can see 5-year returns, fees and satisfaction scores in our database here:

Kind regards,
Frank - Consumer NZ staff