KiwiSaver satisfaction survey 2020
Our survey reveals the best and worst KiwiSaver providers when it comes to customer satisfaction.
Compare 13 KiwiSaver providers' satisfaction ratings from our survey.
Note: Our annual KiwiSaver survey was conducted before the current sharemarket drop following the Covid-19 crisis.
Simplicity
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Milford Funds
Fisher Funds Two
Generate Investment Management
Booster
Fisher Funds
Westpac
BNZ
ASB
ANZ
Kiwi Wealth
Mercer
AMP
About our survey and People's Choice
Our survey
OUR DATA are from a nationally representative survey of 2114 New Zealanders, aged 18 and over, carried out in February and March 2020. Satisfaction ratings show the proportion of respondents who scored their KiwiSaver provider 8, 9 or 10 on a scale from 0 (very dissatisfied) to 10 (very satisfied). Information on member numbers and value of funds is from providers’ 2019 annual reports. Ratings are for providers that had 30 or more responses. Response numbers for each provider are shown in brackets after the provider’s name. Figures may add to +/- 100% due to rounding.
People's Choice
The People’s Choice endorsement is given to KiwiSaver providers that rate above average for customer satisfaction and meet our other performance criteria. Learn more about our award here.