Mobile and internet satisfaction survey 2021
Who do you have to call around here for decent internet and mobile services?
Who do you have to call around here for decent internet and mobile services?
After recent outages this year from Vodafone (including a large Nationwide mobile data outage) with no communication or explanation, being forced from VDSL (not great but a least consistent performance) to Wi-Fi broadband, then back to VDSL because of the terrible performance (in a small town with the cell tower in line of sight of the router - go figure) then Vodafone saying, "oh, you didn't need to change" we have given up and are in the process of kicking them out of our home.
Finally fibre has come to our town and we are going to go to a provider we can actually contact and not sit for over an hour in automated voice messaging hell.
When I called the provider we are looking at, the phone rang 6 times and then a person...a real live PERSON answered - they were friendly, helpful and sounded like they worked at a job they might even like!
The large Telco's need to remember that they have actual live people as customers who cannot wait over an hour on the phone when things go wrong.
Also how is it, in practical terms, major telecommunications companies can not be realistically contacted?
Only after hours of ringing, the calls being dropped after 25 minutes mysteriously off their queue, ring, go around and around in circles to only get someone who basically takes a message and cannot help you.
"teleCOMMUNICATIONS"!!!
It's in the name of what they do (or I suppose don't).
At least with a major outage they could put a message on their phones acknowledging there is a problem they are working on ...
But what would I know with only a couple of decades of working in ICT support roles ...
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