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A surcharge reminder for Easter

If you see a restaurant blaming its Easter Sunday surcharge on the day being a public holiday, don’t believe it.

If you see a restaurant blaming its Easter Sunday surcharge on the day being a public holiday, don’t believe it. The only public holidays over the long weekend are Good Friday and Easter Monday.

Eateries can ultimately charge what they like. But if they’re adding a surcharge, they need to let you know before you place your order. That’s so you have the opportunity to decide if you are willing to pay the extra cost.

Been misled?

If you feel you’ve been misled about a surcharge over the long weekend, you can contact the Commerce Commission. Consumer NZ members are also welcome to contact our Consumer Advice Line.

Member comments

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Milton
27 Mar 2021
Surcharges in Restaurants

People also need to know that you are not required to pay the 1% (sometimes 2%) Credit Card fee that many restaurants charge, unless you are advised before you eat, or it is stated on the Menu!

Susan S.
27 Mar 2021
Credit card surcharge

On a recent holiday we were asked to pay a credit card surcharge at 2 cafes. Neither publicised the surcharge ahead of being asked when putting details into the eftpos machine. I wondered if it would have been added automatically if I used paywave? Neither of the businesses accepted that they needed to notify customers of the surcharge before being asked to pay.
Also, if you complain to Commerce Commission, their website advises that you are unlikely to get a reply from them as they receive so many complaints!