9 ways to shop smart on Black Friday28 Nov 2019
With big sales being promoted this Black Friday (29 November), it can be easy to get caught up in the hype. Here are our top tips to make sure you’re getting a good deal.
Big brands fail sunscreen test21 Nov 2019
Consumer NZ’s latest test of sunscreens found nine of 20 products didn’t provide the sun protection claimed.
Ryman repays $10,300 after rest home complaint18 Nov 2019
A complaint from the family of an 86-year-old woman about the poor care she received in a Ryman Healthcare rest home has resulted in the company refunding $10,300.
St Kilda rest home breaches consumer rights21 Oct 2019
Multiple failures in the care provided by St Kilda rest home to 92-year-old Freda Love have been found in an investigation by Deputy Health and Disability Commissioner Rose Wall.
2 Cheap Cars cops $438,000 fine10 Jul 2019
Car dealer 2 Cheap Cars has been fined $438,000 for misleading advertising and a warranty waiver branded “blatantly untrue and misleading” by a judge.
We’ve changed our mag packaging11 Jun 2019
We’ve switched our magazine packaging from plastic to paper. If you’re a Consumer NZ member, you’ll now get your issue in a recyclable paper envelope.
Cut back on liquid sugars11 Jun 2019
A New Zealand study has found sugar in drinks is more harmful than sugar in solid food.
Give us your bad language7 Jun 2019
We’re looking for documents or webpages that you love or loathe.
Vodafone hit with $350,000 fine2 May 2019
Vodafone has been fined $350,000 after pleading guilty to overcharging customers and breaching the Fair Trading Act.
April
Banks pushing unwanted credit cards and insurance24 Apr 2019
Consumer NZ’s latest banking survey found one in five bank customers had been offered financial products they didn’t request and, in many cases, didn’t want.
Major problems in life insurance industry29 Jan 2019
Major problems in the life industry insurance are leading to consumers being sold poor-value products and paying higher premiums.
2018
December
Best and worst of 2018 announced20 Dec 2018
As the chief tester of products and services, it would be remiss if Consumer NZ didn’t review a year’s worth of testing to tell you which rated and which ones we gave the boot. So, here are our best and worst of 2018.
Consumer NZ survey reveals top-rated retailers19 Dec 2018
Big-box retailers lag behind the little guys when it comes to keeping their customers satisfied, Consumer NZ’s latest survey shows.
$200,000 fine for Noel Leeming14 Dec 2018
Big-box appliance retailer Noel Leeming has copped a $200,000 fine for misleading consumers about their rights under the Consumer Guarantees Act.
Warning about HotelQuickly cancellations12 Dec 2018
Travellers using HotelQuickly should confirm bookings directly with hotels as customers have had reservations cancelled without notice.
NZ banking review: What you need to know07 Dec 2018
Review finds banks should do more to ensure that the financial products they sell are actually suitable for their customers.
Charity gift donations: What are you really buying?03 Dec 2018
Want to gift a goat to a struggling family, or a water tank to a drought-stricken community? We asked seven charities that sell these types of gifts what happens to donations.
November
Michael Hill cops $169,000 fine29 Nov 2018
Jewellery retailer Michael Hill has been fined $169,000 for selling extended warranties that failed to comply with the Fair Trading Act.
"Bacon" claim removed from Vitapet treats29 Nov 2018
Vitapet’s Jerhigh Chicken & Bacon for Dogs boasts of “real chicken & bacon” and is made to look like bacon rashers. But the ingredients list reveals there is no bacon in these treats.
Country-of-origin labelling finally passed29 Nov 2018
Kiwis will finally be able to identify where their fruit and vege come from after the Consumers’ Right to Know (Country of Origin of Food) Act passed its third reading in parliament yesterday.
Rise in consumer complaints27 Nov 2018
Complaints to the Commerce Commission alleging breaches of consumer law rose to 7452 this year, up from 7270 in 2017.
Winners announced in the 13th Plain English Awards15 Nov 2018
Winners in the 13th annual Plain English Awards were announced at a ceremony in Wellington this evening. Wellington Mayor Justin Lester gave an opening address to a full house of finalists from throughout New Zealand, gathered at the City Gallery Wellington.
Bank regulation needed to protect consumers05 Nov 2018
Consumer NZ wants regulation of the banking industry to be strengthened to protect customers from being sold products they don’t need and that provide poor value.
October
WORLD admits NZ-made tags misleading26 Oct 2018
Clothing retailer WORLD has admitted NZ-made tags used on imported clothing it sold risked misleading consumers about what they were buying.
HRV hit with $440,000 fine23 Oct 2018
Water filter company HRV Clean Water (HRV) has been fined $440,000 in the Auckland District Court after pleading guilty to making unsubstantiated claims about its water filters and making misleading claims about the quality of tap water.
HRV's virus-killing claim falls flat23 Oct 2018
Home ventilation company HRV claimed its “Next Generation” system would deliver improved filtration and came with “manuka-infused filters” capable of removing viruses from the air.
New penalties for door-to-door traders welcomed10 Oct 2018
Consumer NZ welcomes the government’s announcement door-to-door sellers that ignore “Do Not Knock” stickers will face prosecution under the Fair Trading Act.
September
PB Tech fined over extended warranties01 Oct 2018
Failing to provide key information about its extended warranties has resulted in PB Tech being landed with a $77,000 fine in court.
Cost of power leaves many consumers in the cold11 Sep 2018
The Electricity Price Review’s initial report, released today, backs up Consumer NZ’s research that shows rising power prices are leaving many households struggling to pay their bills.
Nuisance calls plaguing consumers04 Sep 2018
Seven out of 10 consumers have been on the receiving end of unwanted phone calls from companies in the past year.
Mobile trader’s “unfair” terms in spotlight29 Aug 2018
The Commerce Commission is going to court seeking a declaration mobile trader Home Direct used unfair terms in its consumer contract.
A$2.25m fine for Heinz28 Aug 2018
Food manufacturer Heinz has been ordered to pay a multimillion-dollar penalty by Australia’s Federal Court after it was found guilty of making a misleading health claim about its Little Kids Shredz product.
Rental review chance to improve rights27 Aug 2018
A long-awaited review of tenancy legislation has been announced by Housing and Urban Development Minister Phil Twyford.
Crackdown on wheel clamping fees22 Aug 2018
Wheel clampers will now have a cap on how much they can charge unsuspecting motorists.
Rest home breaches care contract17 Aug 2018
More shortfalls have been found at St Kilda Care Home, less than a year since it was ordered to refund $10,000 for failing to provide reasonable care to a 92-year-old resident.
Consumer NZ welcomes action against Viagogo15 Aug 2018
Consumer NZ is welcoming the Commerce Commission’s announcement it’s taking ticket resale website Viagogo to the High Court.
Bag ban win for consumer voice10 Aug 2018
The government’s announcement that single-use plastic bags will be phased out is a win for consumer pressure.
Tick for new mag08 Aug 2018
The first of our bimonthly mags – June/July – received overwhelming support. Thank you!
Nissan Leaf battery issue resolved by software fix06 Aug 2018
In March, a report by Flip The Fleet, a New Zealand-based “citizen science” project, suggested 30kWh Nissan Leaf owners were being short-changed as their batteries lost capacity significantly faster than expected.
Help improve NZ's broadband06 Aug 2018
The Commerce Commission is getting British company Sam Knows to measure internet speeds available here.
July
Commissioner questions plastic claims31 Jul 2018
Parliamentary Commissioner for the Environment Simon Upton says biodegradable and compostable plastic claims are "confusing".
Kiwis top for skin cancer rates31 Jul 2018
A new study which shows New Zealand has the highest incidence of skin cancer in the world confirmed the need to ban sunbeds and make sunscreen standards mandatory, Consumer NZ says.
Extended warranties land PB Tech in court05 Jul 2018
Electronics retailer PB Technologies (PB Tech) has pleaded guilty to 14 charges related to sales of its extended warranties.
Baby products company fined over "organic" claims27 Jun 2018
Gaia Skin Naturals, makers of a “natural” baby shampoo and body wash, has been fined A$37,800 (NZ$40,769) across the ditch over organic claims that risked misleading consumers.
Trade deal needs to protect consumer rights19 Jun 2018
Consumer NZ is calling for consumer interests to be safeguarded in any trade agreement between the EU and New Zealand.
Major retailers pull ionisation smoke alarms19 Jun 2018
A recent Consumer NZ test of smoke alarms found ionisation-type smoke alarms performed so poorly that the watchdog called for retailers to pull them from their shelves. Consumer NZ is pleased to report all stores contacted about their ionisation alarms agreed to stop selling them.
Vulnerable electricity customers getting raw deal07 Jun 2018
Consumers getting their electricity from prepay power retailer Globug are more likely to get bad service, Consumer NZ’s latest satisfaction survey has found.
GST coming to online shopping06 June 2018
The Government is proposing tax changes that will mean online purchases valued at or below $400 will have GST collected at the border, in addition to current tariff duties.
Omega-3 supplements lack evidence06 June 2018
A new study has cast further doubt on omega-3 supplements' claimed benefits for heart health.
Insurance premiums fund junkets06 June 2018
An investigation by the Financial Markets Authority (FMA) found life and health insurance companies spent $34 million over two years on overseas trips and other perks for sales reps.
May
Apple gets warning for misleading consumers30 May 2018
The Commerce Commission has warned Apple Sales New Zealand (Apple) for behaviour that’s likely to have misled customers about their rights under the Consumer Guarantees Act.
One in five Kiwis unsure about doctors' recommendations25 May 2018
One in five New Zealanders think their doctor has recommended a test or treatment that wasn’t necessary for their health, a survey by Consumer NZ and the Council of Medical Colleges has found.
Truck shop fined $330,00002 May 2018
A truck shop that targeted and misled vulnerable consumers has been issued a $330,000 fine and ordered to pay $10,800 in damages to its victims.
April
“Flushable” wipes claims misleading13 Apr 2018
A $737,000 fine has been handed out by Australia’s Federal Court to the manufacturer of a flushable wipe product for making misleading claims.
Vodafone facing charges over FibreX ads13 Apr 2018
Vodafone is facing 27 charges under the Fair Trading Act for claims made about its FibreX broadband service.
Review of insurance law announced10 Apr 2018
A long-awaited review of insurance law has been announced by Minister of Commerce and Consumer Affairs Kris Faafoi.
Faulty products among top consumer complaints10 Apr 2018
Fifty-eight percent of consumers have experienced problems with a good or service in the past year, our latest survey shows.
Recall now compulsory for "alpha" Takata airbags04 Apr 2018
The compulsory recall of more than 50,000 vehicles fitted with potentially explosive Takata airbags will provide clarity for New Zealanders, Consumer NZ head of testing Paul Smith said today.
Renters getting raw deal from property managers04 Apr 2018
Tenants who rent through a property management company are significantly more likely to experience problems, a Consumer NZ survey has found.
March
A surcharge reminder for Easter29 Mar 2018
If you see a restaurant blaming its Easter Sunday surcharge on the day being a public holiday, don’t believe it. The only public holidays over the long weekend are Good Friday and Easter Monday.
Heinz found guilty over misleading health claim20 Mar 2018
Food manufacturer Heinz has been found guilty by Australia’s Federal Court over a misleading health claim for its Little Kids Shredz.
Consumer Rights Day highlights online shopping traps15 Mar 2018
March 15 marks World Consumer Rights Day. Consumer organisations are using the day to call for better protection for consumers from online shopping traps.
Public transport cards pulled up for unfair terms09 Mar 2018
Auckland Transport has cleaned up its AT HOP card terms and conditions after a Commerce Commission review found they were likely to be unfair and breach the Fair Trading Act.
Arthrem linked to liver harm07 Mar 2018
A heavily marketed herbal supplement poses a risk of liver damage and some users of the product have ended up in hospital.
Takata airbag recall: What you need to know01 Mar 2018
The Australian government has announced a compulsory recall of more than two million vehicles fitted with Takata airbags. Manufacturers have until the end of 2020 to replace the defective airbags, or face heavy fines.
Prezzy Card backs down on expiry date01 Mar 2018
Kiwibank has succumbed to consumer pressure and is extending the expiry date of its Prezzy Card from 12 to 24 months.
Consumer win on ATM fees20 Feb 2018
ANZ’s decision to remove the $1 fee it charges customers for using another bank’s ATM follows a call from Consumer NZ for all banks to remove these charges.
Consumer NZ sunscreen complaint results in action19 Feb 2018
A Consumer NZ complaint about a sunscreen that failed to meet its label claims has resulted in manufacturer Johnson & Johnson agreeing to only sell products that meet the joint Australian and New Zealand standard.
Don’t let love blind you to scams13 Feb 2018
Love might be in the air this week but so are shysters looking to part you from your money.
Member’s warning over Neil Diamond ticket refunds13 Feb 2018
Are you one of the unlucky punters who purchased a ticket to Neil Diamond's cancelled Mission Estate winery concert? Then check your bank account. You should have received a refund including booking fees and ticket insurance.
Students should watch power bills12 Feb 2018
Students are being warned to take pictures of their electricity meter to avoid being stung with a high bill.
Sunbed operators not up to standard07 Feb 2018
A Consumer NZ mystery shop of sunbed operators has again highlighted poor practices in the industry. Two operators let an underage shopper have a sunbed session, while 6 let a person with fair skin that burns easily use a sunbed.
We're tidying up our rules05 Feb 2018
We’re tidying up our rules to better reflect the way Consumer NZ operates.
January
Vodafone gets poor reception in latest telco survey31 Jan 2018
In Consumer NZ’s latest satisfaction survey, telco customers rated Vodafone last for both mobile and broadband services, the same place it occupied last year.
The Top Brands for tech in 201719 Jan 2018
Top Brand reflects the overall product ownership experience. To achieve an award a brand must excel in Consumer NZ product testing and be a high achiever in our customer satisfaction and reliability surveys.
Consumer wins claim against Microsoft18 Jan 2018
A Consumer NZ member who took tech giant Microsoft to the Disputes Tribunal over a faulty Xbox has won a $480 refund.
Online trader caught selling second-hand goods as new18 Jan 2018
An online electronics retailer that we warned consumers not to trade with has admitted misleading Aussie shoppers by selling second-hand goods as new and misleading consumers about their rights.
Avoid online beauty retailer LuxStyle11 Jan 2018
The Commerce Commission is warning shoppers to be wary if they’re using websites run by online beauty retailer Luxstyle.
Consumer NZ test finds 6 out of 7 trampolines unsafe20 Dec 2017
Only 1 trampoline met all the critical safety checks in a test by Consumer NZ. Of 7 models tested, only the Springfree, a soft-edge trampoline with its frame and springs beneath the jumping mat, passed all impact, structural and entrapment tests.
Retail giants need to sort out their service08 Dec 2017
If you’re craving a pleasant shopping experience this Christmas, you’re more likely to find it at the little guys than at the big chain stores.
Prezzy Card replaces expired $2500 card06 Dec 2017
After 15 years with his employer, Murray Hodson was rewarded with a Prezzy Card loaded with a generous $2700. Murray was chuffed with his gift, until he jumped online to check his balance and discovered the card had expired with nearly $2500 of credit on it.
Misleading information tops real estate complaints06 Dec 2017
Real estate agents providing incorrect or misleading information topped the issues raised in consumer complaints and inquiries to the Real Estate Agents Authority (REAA) this year.
Sunscreens test shows need for regulation01 Dec 2017
Consumer NZ’s latest test of sunscreens highlights New Zealand’s situation of classifying sunscreens as cosmetics is not protecting consumers and needs to change.
We're against website blocking29 Nov 2017
Sky TV is seeking a high court injunction under the New Zealand Copyright Act to require internet service providers (ISPs) to block certain websites the pay TV provider has deemed provide content illegally. The Vocus Group – which owns Flip, Orcon and Slingshot – has called the move “gross censorship”.
Don’t be fooled by travel scratchies28 Nov 2017
Scam travel scratchies are again showing up in letterboxes, trying to trick people into handing over money to get their “prize”.
Aero Fire told to stop faking services28 Nov 2017
A company charging to service fire extinguishers but not actually carrying out the work has been issued with a “stop now” letter by the Commerce Commission.
We’re calling for added sugar labelling21 Nov 2017
Consumer NZ and the New Zealand Dental Association (NZDA) are asking the government to back new rules for the labelling of added sugars in food and drinks.
Sunscreens removed from sale after Consumer test17 Nov 2017
Two sunscreens have been withdrawn from sale following a Consumer NZ test that found the products failed to provide the protection claimed.
Rest home ordered to pay $10,000 for law breaches08 Nov 2017
Major rest home provider Bupa Care Services has been ordered to pay $10,000 by the Disputes Tribunal after failing to deliver reasonable standards of care to a 92-year-old woman who resided at its St Kilda Care Home in Cambridge.
Review site warned over ratings06 Nov 2017
A review site claiming to offer unbiased ratings, but which excluded some companies, has got a warning from the Commerce Commission.
Solar panel retailer warned over claims04 Nov 2017
New Zealand Home Services has been warned to stop talking up the financial benefit of installing solar panels. The Commerce Commission said the company's claims made on its website and at sales representations were likely to have breached the Fair Trading Act.
Replacing goods too soon costs environment03 Nov 2017
Consumer goods replaced “before their time” are creating an environmental headache, says a report published by the UN Environment Programme.
Not all fly sprays get the job done03 Nov 2017
If you’re after a “natural” fly spray, you’ll be disappointed. The only fly spray containing natural pyrethrins in a Consumer NZ test left more than 80% of flies still alive.
Price of butter hits an all-time high29 Sep 2017
Butter prices peaked in August, rising to $5.39 for a 500g block. Skyrocketing international prices are largely to blame.
Spark's wireless claims don't stack up28 Sep 2017
Got a letter from Spark inviting you to ditch your copper phone line for the company’s wireless network? You’re not alone.
Time for banks to drop ATM fees27 Sep 2017
Australia’s 4 largest banks announced this week they’re dropping fees for using other banks’ ATMs. We’re calling on banks here to do the same.
Surprising amount of sugar in "healthy" meals22 Sep 2017
In a survey of 22 savoury frozen meals, we found two-thirds had the equivalent sugar (or more) of 4 squares of Whittaker’s Creamy Milk chocolate.
Fujitsu fined over efficiency claims21 Sep 2017
Fujitsu’s misleading claims about the energy efficiency of its heat pumps have seen it fined $310,000 under the Fair Trading Act.
iPhone X's success rests on face ID feature14 Sep 2017
Apple has launched its long-awaited new iPhones alongside an upgrade of its Apple TV. But the biggest news came in the form of the iPhone X (X is the Roman numeral, so it should be said “iPhone 10”, but X sounds cooler).
Companies still flouting consumer laws13 Sep 2017
A marked rise in Fair Trading Act complaints shows consumer rights are being ignored by too many retailers, Consumer NZ says.
Use your Topshop gift cards now08 Sep 2017
Holders of Topshop gift cards should use them as soon as possible Consumer NZ advises.
August
Prezzy Card expiry dates catch out consumers31 Aug 2017
Twenty-five retailers ditched or extended their gift card expiry dates last year in response to our Drop the Dates campaign. But the company behind one gift card that we continue to get complaints about refuses to budge on its 12-month term.
Time for clampdown on ticket resellers30 Aug 2017
Inflated prices, hidden fees and misleading sales tactics have been identified as major problems in the ticket resale market, in a joint investigation by Consumer NZ and Australian consumer group Choice.
Mitre 10 warned over price claims23 Aug 2017
Mitre 10’s “lowest price” claims have earned the store another reprimand from the Commerce Commission, after its investigation concluded the claims risked misleading consumers.
Gyms pulled up for unfair terms21 Aug 2017
Major gym chains have been told to get rid of unfair terms in their consumer contracts, following a Commerce Commission review.
Warnings sent over Voltaren, Panadol and Maxiclear16 Aug 2017
Two pharmaceutical companies have received warning letters from the Commerce Commission over identical products marketed as being able to help with specific ailments.
Four telcos get warning letters15 Aug 2017
Spark, Vodafone, MyRepublic and 2degrees have been told off by the Commerce Commission for promotional activity likely to have breached the Fair Trading Act.
No vitamin benefits from light-proof milk11 Aug 2017
Despite claims light-proofed containers protect the vitamins in milk, Consumer NZ testing reveals there’s little difference in nutrient content between major milk brands.
Flick awarded People’s Choice08 Aug 2017
Seventy-one percent of Flick customers were very satisfied with the provider, compared with the industry average of 45%.
Banking Ombudsman turns 2503 Aug 2017
When Mr G, 81, was approached by a young woman who had seen him struggling with his groceries, he had no idea that “kindness” would see his bank accounts cleared out.
10,000 support sneaky fees petition02 Aug 2017
Ten thousand people have put their name to Consumer NZ’s online petition calling for law changes to clamp down on misleading pricing practices.
In search of Plain English02 Aug 2017
We’re looking for documents or webpages that left you scratching your head. We want nominations for the People’s Choice category of the annual WriteMark Plain English Awards. The People’s Choice category is sponsored by Consumer NZ.
Gourmet salt manufacturer breaches code02 Aug 2017
A “gourmet” salt manufacturer has been told to drop its label claims, following our complaint to the Ministry for Primary Industries (MPI).
July
Mercury's free day of power falls flat28 Jul 2017
On 25 May, Shortland Street marked a quarter century on our screens with an explosive 90-minute anniversary episode, featuring a volcanic eruption that smothered Auckland in a deadly cloud of ash. Power giant Mercury Energy celebrated the show’s 25th birthday by offering customers free electricity on the day the episode aired.
Top-priced stockings not top performer27 Jul 2017
Consumer NZ’s latest test of stockings found you don’t need to pay an arm and a leg for a decent pair of tights this winter.
10 tips for staying warm for less13 Jul 2017
Brace yourself. The worst storm of the year has landed and experts predict at least 2 more days of icy temperatures, howling gales and torrential rain. Our top 10 energy-saving tips will help reduce your overall electricity consumption, meaning you won’t feel guilty for having a toasty home.
Which beauty claims can you trust?11 Jul 2017
Claims anti-ageing products are “scientifically proven” or “8 out of 10 women saw results” are almost falling off the shelf in the beauty aisle. How do you sort the real science from the junk? Here’s what to be wary of, and what to look for, when you next hit the beauty aisle.
Big powercos fail to impress customers6 Jul 2017
A Consumer NZ survey of customer satisfaction with energy providers has found the big 5 powercos continue to deliver underwhelming service.
"Laybuy" name risks misleading consumers5 Jul 2017
Several clothing retailers, including Glassons and Hallensteins, are promoting a “buy now, pay later” service that lets customers take home their new threads before they’ve paid for them.
June
“Big Winter Switch” offers are here30 Jun 2017
If you signed up for the “Big Winter Switch” campaign, your offer will now be waiting in your inbox. We’ve crunched the numbers and checked out the contracts to see if it’s an offer you can’t refuse.
Pigcare label risked misleading consumers27 Jun 2017
The “Pigcare” label stamped on local pork products risked breaching the Fair Trading Act and misleading consumers about the animals’ welfare, a Commerce Commission investigation found.
Broadband Compare Awards launched14 Jun 2017
The inaugural Broadband Compare Awards launched this week in response to the increasingly diversified sector of more than 100 internet providers offering services across the country.
Property manager gives bad smoke alarm advice08 Jun 2017
A property management company is giving landlords shoddy advice about smoke alarm requirements for rental properties, and tenants could end up footing the bill.
Vodafone's FibreX risks misleading consumers01 Jun 2017
People considering signing up for Vodafone’s FibreX service might be surprised to learn they won’t actually be getting fibre broadband.
Mercury sorry for “disconnection” letter01 Jun 2017
A former Mercury Energy customer has got an unreserved apology after a letter from the company claimed he needed to open a new account within 7 days or his power could be cut off.
Toxic garden pesticides banned01 Jun 2017
Garden pesticides containing a broad-spectrum fungicide will be banned from sale from November.
Consumer NZ steps up fight for CoOL labelling01 Jun 2017
Today we stood up for the 71% of Kiwis who want to know where their food comes from, presenting our submission on the Consumers’ Right to Know (Country of Origin of Food) Bill.
May
Spot prices rise as lake levels fall31 May 2017
Low lake levels in the South Island saw wholesale (spot) electricity prices rise sharply towards the end of May. What does that mean for consumers?
Consumer supporting Safer Homes Event26 May 2017
Consumer NZ is supporting the inaugural Safer Homes Event being held in Wellington, 26 to 27 May 2017.
BNZ awarded People’s Choice25 May 2017
BNZ has topped the latest Consumer NZ KiwiSaver customer satisfaction survey. It has been named as the Consumer NZ 2017 People’s Choice award winner for KiwiSaver providers.
Blatant lies used to sell bee pollen19 May 2017
Lies about the origin of the bee pollen inside NatureBee products has seen the company behind it and its director fined $526,500.
Resellers scalping Ed Sheeran tickets17 May 2017
Tickets to Ed Sheeran’s March 2018 concerts are being sold on ticket resale website Viagogo at hugely inflated prices.
Pricing practices misleading shoppers11 May 2017
Consumer NZ welcomes the Commerce Commission’s announcement it’s targeting retailers’ misleading pricing practices.
Spark’s telephone network to be upgraded09 May 2017
Spark’s 30-year-old Public Switched Telephone Network is being phased out over the next 5 years, with a new next-gen system taking its place. This new IP-based network is called the Converged Communications Network.
Want financial advice? Save $100,00005 May 2017
Financial advisers believe it’s not viable to have clients with retirement savings less than $100,000, a study by the Financial Markets Authority reports.
Cold & flu remedies lack evidence04 May 2017
Expensive over-the-counter cold and flu remedies are often no more effective than paracetamol, honey and putting your feet up for a few days, says Consumer NZ.
April
Some emergency kits a recipe for disaster28 Apr 2017
A Consumer NZ report on pre-made emergency survival kits found most either lacked key items, contained gear of poor quality or weren’t good value.
Don’t deal with this electronics retailer27 Apr 2017
An online electronics retailer that advertises goods to Kiwi consumers and claims to have a local office has failed to comply with a court order to refund a customer for a faulty phone. The customer was told she had to pursue the case in Hong Kong against its parent company.
NZ-owned banks win People’s Choice24 Apr 2017
Consumer NZ has given TSB Bank, The Co-operative Bank and Kiwibank 2017 People’s Choice awards for banking.
Consumer investigating ticket resellers20 Apr 2017
Consumer NZ is joining forces with consumer groups in Australia and the UK to investigate complaints about ticket reselling sites such as Viagogo and Ticketmaster Resale.
Country of origin labelling a step closer13 Apr 2017
Kiwis are one step closer to being able to identify where their fruit and veges come from after the Consumers’ Right to Know (Country of Origin of Food) Bill passed its first reading in Parliament yesterday.
Avoid this kitset building company10 Apr 2017
We’re warning consumers not to deal with Get Design and Sales, a kitset building company that operates websites mydiy.co.nz, kiwi-built.co.nz and econobach.co.nz.
George goes bush with his survival kit10 Apr 2017
As part of an upcoming report on survival kits, our writer George Block has ventured into the bush of Matiu/Somes Island to see if his homemade version can get him through 3 days.
New Zealand less clean and green07 Apr 2017
“Gifted, but often led astray.” That’s the crux of New Zealand’s latest environmental report card from the Organisation for Economic Co-operation and Development (OECD).
Food price rise at 5-year high07 Apr 2017
Food prices rose 2.2% in the year to February, the biggest annual increase in 5 years.
Vehicle complaints on the rise07 Apr 2017
Complaints to the Motor Vehicle Disputes Tribunal, the specialist body set up to handle car complaints, rose 33% last year.
Gourmet salt claims may mislead05 Apr 2017
High-priced rock and sea salts promoted as healthier choices risk misleading consumers about their benefits, our report has found.
3 ways to save on airport parking04 Apr 2017
The cost of leaving your car at the airport while you’re away can add big bucks to your trip. Rates for an hour’s parking at Auckland, Wellington and Christchurch are more than double what you pay to park in the city centres.
March
Ford recalls Kugas and Fiestas30 Mar 2017
Ford is recalling about 1000 Kugas and Fiesta STs because of the risk a fire could start under the hood.
Trader fined $145k for Christmas deals15 Mar 2017
A company that sold door-to-door in the North Island has been fined $145,000 for misleading claims about its "Christmas Deal Bundles" and other breaches of the Fair Trading Act.
Sneaky fees costing shoppers millions14 Mar 2017
Consumers could be paying $68 million each year in extra fees retailers are adding to the advertised price of goods and services.
Kiwis back country of origin labelling09 Mar 2017
71% of Kiwis want mandatory country of origin labelling (CoOL) for fruit and vegetables. It’s a clear message to parliament the law needs to change.
Tegel and Ingham get chook size warning07 Mar 2017
Chicken producers Ingham and Tegel have been warned for including stuffing and marinade in the labelled weight of their chooks.
Lender must refund $1.4m in fees07 Mar 2017
People who took out loans with internet-based lender Rapid Loans are getting a refund of the unreasonable fees they were charged – plus an extra 5%.
Consumer Rights Day focuses on internet age03 Mar 2017
15 March marks World Consumer Rights Day. This year’s focus is on consumer rights in an internet age. Which online services we can trust? What happens to data we share? What are our rights when we buy online?
Kitset cabin plan comes unstuck03 Mar 2017
A kitset building company boasting “NZ’s largest range of quality sheds and cabins” has left a Consumer member out of pocket and failed to comply with a Disputes Tribunal order to refund her money.
Mobile trader gets jail sentence03 Mar 2017
The owner of mobile truck company Flexi Buy, which sold door-to-door in the North Island, has been sentenced to 2 years in jail.
Add-on car insurance investigated01 Mar 2017
Investigations by Australian regulators have shed light on the relationship between insurers and car dealers selling insurance on commission, which can reach 79% of premiums.
February
4 great buys for uni students24 Feb 2017
Setting up a student flat? Here are 4 products that do a great job but are also really cheap.
Truck shop targeted the most vulnerable23 Feb 2017
A mobile trader that sold door-to-door in Auckland, Whangarei and Hastings has been fined $47,250 for not telling customers about their rights.
Scam callers preying on vulnerable13 Feb 2017
Scammers pretending to work for telcos are targeting elderly and vulnerable people, with three Tasman residents alone losing $120,000.
Carpet Mill becomes Consumer Trusted13 Feb 2017
Carpet Mill is the latest company to be able to call itself Consumer Trusted. The Kiwi carpet-maker joins Flick Electric Co, Heartland Seniors Finance, Inspire Net, Resene ColorShop, Shoe Clinic, Skinny Mobile, Triton Hearing, and WooHoo NZ Tax Refunds in achieving the Consumer NZ accreditation.
Bike Barn fined for fake specials10 Feb 2017
The two companies that operate Bike Barn have been fined $800,000 for using pricing tactics that led customers to believe they were getting a bargain.
Trade Me shoppers to have added protection09 Feb 2017
Trade Me shoppers that find the item they’ve bought doesn’t arrive or isn’t what was described will soon have added protection.
$1m fine for misleading Nurofen claims03 Feb 2017
Nurofen manufacturer Reckitt Benckiser (New Zealand) has copped a $1.08 million fine for 10 charges relating to its Nurofen specific pain range products.
Member wins refund for vehicle costs03 Feb 2017
An Auckland car dealer has been ordered to refund $4300 for charging a couple more for their new vehicle than the price they’d agreed with the sales rep.
Telco survey results revealed02 Feb 2017
Our latest telco survey shows internet and mobile companies struggle with the basics of customer service, such as ensuring their customers’ bills are accurate.
January
Healthcare tops list of Kiwis’ concerns31 Jan 2017
Healthcare costs, rising house prices and water quality have emerged as Kiwi consumers’ biggest worries for the future in our latest survey.
Ford investigating Kuga fire30 Jan 2017
Ford is investigating whether a Kuga SUV that caught fire in Auckland is linked to engine fires in South Africa that have led to 4500 of the vehicles being recalled.
Mustang scores rare 2-star safety rating26 Jan 2017
The Ford Mustang’s arrival in New Zealand was exciting for a lot of people. Nearly 1000 have sold since they hit our market in late 2015, making them the highest-selling vehicle before getting an Australasian New Car Assessment Programme (ANCAP) rating.
Photo studio breaches Privacy Act20 Jan 2017
Shopping mall photography business Expression Sessions is in trouble on both sides of the Tasman.
Cots cost Baby City $39k fine20 Jan 2017
Baby City has been fined $39,000 in the Auckland District Court for selling two models of cots that didn't comply with the safety standard.
Ban on microbead products proposed16 Jan 2017
Consumer pressure has seen several cosmetic manufacturers agree to voluntarily phase-out plastic microbeads from their products. Environment Minister Nick Smith has now announced a proposal to ban sales of personal care products containing these beads.
2016
December
Bee pollen claims land company in court20 Dec 2016
The company and director behind NatureBee Potentiated Bee Pollen will face court over claims the product was New Zealand-made when it was allegedly from China.
Sort out insurance before you go19 Dec 2016
Insurance. It’s the last thing you want to think about with Christmas just around the corner. But between wrapping presents and packing bags, Consumer NZ says you should check your cover.
Godfreys fined over extended warranties19 Dec 2016
Consumer NZ is pleased the Commerce Commission has made an example of vacuum cleaner retailer Godfreys over its selling of misleading extended warranties. We don't believe extended warranties offer any benefits over what the Consumer Guarantees Act (CGA) already provides.
Wipe companies to face court16 Dec 2016
Kimberly-Clark Australia, Pental and Pental Products are being taken to court by the Australian Competition and Consumer Commission (ACCC) for making false or misleading claims about their Kleenex Cottonelle and White King “flushable wipes”.
Youi slugged with $320,000 fine16 Dec 2016
Insurance company Youi NZ has been fined $320,000 in the Auckland District Court for breaching the Fair Trading Act.
Test highlights raw chicken risks11 Dec 2016
A Consumer NZ test of 40 fresh chicken products found campylobacter in nearly two-thirds of samples.
New line charges proposed09 Dec 2016
Lines companies want to change the way you pay for power. This could have a major impact on your bill, so we want to hear your thoughts.
Campaign cracks down on health treatments07 Dec 2016
A new campaign looking to cut down the number of unnecessary tests, treatments and procedures carried out by health professionals has been launched in New Zealand today.
Powerswitch website relaunched07 Dec 2016
Checking if you could cut your power bill by switching to another power company has got easier with the relaunch of our Powerswitch website.
Deal sites can’t escape consumer law06 Dec 2016
Daily deal websites promise limited-time offers on everything from half-price hair-dos to holiday cruises. But they continue to spark complaints from consumers who’ve been stuck with a dud purchase and struggle to get the deal site to put things right.
Inaction on palm oil labelling disappoints30 Nov 2016
A decision on palm oil labelling has been put off until next year after government ministers called for more research. The delay is a huge disappointment for consumers who want to know whether the oil is in the products they’re buying.
More retailers drop expiry dates09 Nov 2016
Hallensteins, Macpac and Bike Barn are the latest retailers to drop expiry dates on their gift cards in response to a Consumer NZ campaign.
2016 Plain English winner announced06 Nov 2016
People’s Choice awards for the best and worst of business writing were announced at a gala dinner in Wellington last night.
Portability service looks set to continue4 Nov 2016
The Commerce Commission's recommendation to extend phone number portability services until 2021 is good news for consumers.
Telcos to blacklist Note 7s4 Nov 2016
The country's telcos will soon blacklist all Samsung Note 7 phones in an attempt to make people bring them in.
$7500 data bill among telco complaints3 Nov 2016
A complaint from a consumer facing a $7500 mobile data bill was among the 2600 inquiries recorded by the Telecommunication Dispute Resolution (TDR) scheme this year.
Considering solar? New calculator can help2 Nov 2016
The Energy Efficiency and Conservation Authority (EECA) has released a new calculator that estimates how much value you could get from installing a solar PV system. However, for many households the results suggest solar panels could be more white elephant than golden ticket.
New raw milk regulations take effect1 Nov 2016
From today you can only buy raw unpasteurised milk from a farmer registered by the Ministry for Primary Industries (MPI). Farmers can only sell raw milk directly from the farm gate or by providing a home delivery service. You are no longer able to collect your raw milk from collection points, such as your local health food store.
October
Fitbit reliability results disappoint27 Oct 2016
More than a quarter of Fitbit fitness trackers bought in the past three years needed repair or replacement, our technology reliability survey has found.
Noel Leeming sorry for sales push26 Oct 2016
Consumer NZ member Jenny Hare has got a refund and apology from appliance store Noel Leeming after she was sold an extended warranty she didn’t want or need.
Gigabit plans offer even more speed20 Oct 2016
The ultra-fast broadband (UFB) roll-out has been slow going. But if your household has had fibre installed, you can now take advantage of the increased speed it offers through a gigabit data plan.
$520 moisturiser fails to impress19 Oct 2016
Our test of moisturisers has found paying for a top-shelf cream doesn’t guarantee superior results.
Consumer groups criticise Samsung14 Oct 2016
Consumer rights organisations from around the world have criticised Samsung for its inconsistent approach during the Galaxy Note 7 recall and have outlined measures of what it needs to do to restore consumer trust.
$70,000 fine for fake yoghurt14 Oct 2016
A frozen yoghurt chain and its parent company have been fined $70,000 for selling fake yoghurt and misleading consumers about its health benefits.
Why Note 7 owners should get a refund11 Oct 2016
Samsung has issued a statement telling people to stop using original Galaxy Note 7 or the replacement phone customers were given as part of an earlier recall.
Trip ruined but insurer picks up big bill10 Oct 2016
Having travel insurance is as important as packing your plane ticket or passport. Just ask Consumer NZ life member Rob Crozier.
Survey shines light on grocery “specials”06 Oct 2016
Our annual supermarket price survey has named Pak’nSave as the cheapest store in the six centres where prices were tracked.
HP backs down on third-party ink block06 Oct 2016
Printer manufacturer HP has succumbed to pressure and is rolling back a printer update that stopped customers using cheaper third-party ink cartridges. The firmware security update, released last month, for OfficeJet, OfficeJet Pro and OfficeJet Pro X printers prevented cartridges without an Original HP security chip from working.
“Bad Taste” food awards launched05 Oct 2016
Do the claims food marketers use to pass off products as “healthier” choices leave a bad taste in your mouth? Now’s your chance to call them out on their claims.
Couple stuck with repair bill05 Oct 2016
A Christchurch couple faced a bill for more than $1000 for repairs to their belongings after a 1.5km shift across town in July. The removal company they hired broke a $1000 TV, damaged the top of a $900 dryer and chipped the edge of a $550 cabinet.
Youi fined $100,000 for sales tactics04 Oct 2016
Insurer Youi’s misleading sales tactics have seen it fined $100,000 by the Insurance Council of New Zealand (ICNZ).
Airbag recall back in spotlight04 Oct 2016
A Fair Go investigation has put the Takata airbag recall back in the spotlight, more than a year after car manufacturers started recalling cars. The government's recalls.govt.nz website crashed because of the number of people visiting it to see if their car is affected.
September
Booking websites ease rules in Aussie28 Sep 2016
If you’re planning a trip to Australia, it could pay to call hotels for their best price. They’ve just been given the OK to offer a better rate over the phone than what sites such as wotif.com and booking.com charge.
Spark, Vodafone top complaints27 Sep 2016
Spark and Vodafone have again topped the Commerce Commission’s list of the most complained about traders.
Retailers drop gift card expiry dates26 Sep 2016
Major retailers Countdown, Kathmandu and Noel Leeming are dropping 12-month expiry dates on their gift cards in response to a Consumer NZ campaign.
Nurofen manufacturer faces 10 charges26 Sep 2016
The Commerce Commission has brought 10 charges against Reckitt Benckiser, the maker of Nurofen, over the packaging of four pain-relief products.
Trustpower fined for misleading ads22 Sep 2016
Trustpower has been fined $390,000 after pleading guilty to misleading consumers about a bundled electricity and broadband deal.
"Green" sunscreen company warned19 Sep 2016
Makers of a children’s sunscreen marketed as “organic” have been warned by the Commerce Commission following a complaint from Consumer NZ.
Vodafone cops another fine15 Sep 2016
Vodafone has been fined $165,000 after pleading guilty to making false price representations.
Shoppers want better sugar labelling09 Sep 2016
A Consumer NZ survey found the majority of shoppers want better labelling of added sugars in processed foods.
Airline warned for pricing practices05 Sep 2016
Air Asia is the latest airline told to stop pre-ticking optional services that bump-up the price of a flight.
Godfreys pleads guilty over warranties02 Sep 2016
Retailer Godfreys has pleaded guilty to selling extended warranties that failed to provide customers with mandatory information about their legal rights.
Cosmetic chemical up for review01 Sep 2016
A controversial preservative used in handwash and other consumer products is being considered for review by the Environmental Protection Authority, after it accepted there was “significant new information” about the chemical’s environmental effects.
Faulty $3600 oven replaced01 Sep 2016
Two Consumer members who splashed out $3600 on a new oven that ended up needing a series of repairs have successfully argued for a replacement from the manufacturer.
August
Unfair terms in energy contracts30 Aug 2016
A Commerce Commission review identified more than 50 potentially unfair terms in contracts used by electricity companies.
Looking for NZ’s best & worst documents26 Aug 2016
It’s that time of year again when we’re looking for website pages or documents that left you scratching your head. We want the best and worst documents or webpages you’ve come across for entry into the People’s Choice category of the annual Plain English Awards. The People’s Choice category is sponsored by Consumer NZ.
123 Mart charged over unsafe products22 Aug 2016
Discount store The 123 Mart is facing 28 charges for selling toys and children’s clothing that failed to meet required standards.
Trustpower taken to court over ads19 Aug 2016
Trustpower is being taken to court by the Commerce Commission over the company's "good things happen when power and broadband get together" ads.
Cheap solar stick lights don’t shine16 Aug 2016
Solar-powered garden lights might be easy to install — you just stick them in the ground — and cost nothing to run, but our test of 25 outdoor lights found the cheapest ones only put out pitiful amounts of light.
Zoos campaign for palm oil labelling15 Aug 2016
Four New Zealand zoos are calling on the government to make labelling of palm oil in food mandatory.
Insurance firm Youi taken to court11 Aug 2016
Youi is facing 15 charges under the Fair Trading Act for allegedly misleading practices. The Commerce Commission filed the charges in the Auckland District Court, alleging the insurance company used misleading tactics to sell policies to people who were only interested in a quote.
Bills top electricity complaints09 Aug 2016
Close to 3000 complaints were made to the Electricity and Gas Complaints Commissioner (EGCC) last year. Most (44 percent) were about bills and poor customer service (20 percent).
King Salmon farms fail guidelines05 Aug 2016
Salmon products from New Zealand King Salmon’s fish farms are marketed to consumers as a “green” choice. But latest monitoring results show three farms are falling short of environmental guidelines.
Vodafone sorry for faulty advice05 Aug 2016
A Vodafone customer told he had no rights under consumer law has earned an unreserved apology from the company.
Unit prices can save shoppers 13 percent02 Aug 2016
Shoppers could slash more than 10 percent off their grocery bill by checking the unit price before they buy, a new study finds.
Pre-approval letters land Harmoney in court02 Aug 2016
The Commerce Commission is taking peer-to-peer lender Harmoney to court, alleging the company’s marketing campaign misled consumers and breached the Fair Trading Act.
KiwiSaver scheme promises low fees01 Aug 2016
An online KiwiSaver scheme promising low fees across its three funds — conservative, balanced and growth — has launched.
July
Heartland Seniors Finance is Trusted27 Jul 2016
Heartland Seniors Finance has been accredited under Consumer NZ’s Consumer Trusted business programme.
Energy Direct NZ to close this year25 July 2016
Energy Direct NZ customers will be switched to Trustpower over the coming weeks as the energy provider is closing.
Pokémon Go and what you need to know20 Jul 2016
Is it safe to go outside and join the Pokémon-chasing hordes gathering at parks and public landmarks? It CAN be, if you take the right precautions. And if you aren’t sure what this suddenly super-popular Pokémon Go thing is, then you can consider yourself in the minority.
Finance companies misled borrowers15 Jul 2016
Two finance companies with businessmen Allan Hawkins and Wayne Hawkins as their directors have been found guilty of 106 charges brought by the Commerce Commission under the Fair Trading Act.
Paddle Pop's maker fined over packaging12 Jul 2016
Paddle Pop ice block maker Unilever has been fined A$10,800 in Australia over the “School Canteen Approved” logos it put on boxes.
Skinny Mobile is Consumer Trusted11 Jul 2016
Skinny Mobile is the latest business to be accredited under the Consumer Trusted business programme.
Farmers changes rules on members7 Jul 2016
Changes to the Farmers Club loyalty scheme have left some cardholders promising to shop elsewhere.
Households cutting back on heating6 Jul 2016
More than a third of Kiwis have cut back on home heating, blaming the price of power, Consumer NZ’s latest energy satisfaction survey has found.
Motel told to call off debt collectors4 Jul 2016
A Whanganui motel that pursued two guests for $102 to fix a broken shower has been told by the Disputes Tribunal the couple don’t owe the money and to call off the debt collectors.
Hand sanitisers under scrutiny30 Jun 2016
Hand sanitiser manufacturers in the US are having to prove ingredients in their products are safe and actually work.
Consumers paying price for commissions29 Jun 2016
Some financial advisers selling life insurance could be putting quantity of sales before quality of advice, an investigation by the Financial Markets Authority (FMA) has found. And it’s consumers who’ll ultimately foot the bill.
Fisher Funds wins People’s Choice28 Jun 2016
Fisher Funds, the largest New Zealand-owned and -operated KiwiSaver provider, has been named Consumer NZ’s 2016 People’s Choice award winner for KiwiSaver.
$8000 lost to telephone scam24 Jun 2016
Kathleen Sime lost $8000 to a telephone scammer last month. She’s furious and wants to warn other Consumer members.
Kiwi caught in bogus cheque scam22 Jun 2016
A New Zealander caught out trying to use cheques from a bogus UK bank has sparked warnings from the Banking Ombudsman.
TSB is our People’s Choice winner22 Jun 2016
Taranaki stalwart business TSB Bank has won the 2016 Consumer NZ People’s Choice award for banking.
Consumer power forces change17 Jun 2016
Poor reviews by Consumer members of a dishwasher tablet sent the manufacturer back to the drawing board.
Truck shops sentenced under new law16 Jun 2016
Two mobile truck shops have been fined a total of $171,500 under strengthened laws for lenders.
Beauty clinics wrongly removing skin lesions15 Jun 2016
A Consumer NZ mystery shop found seven beauty clinics willing to remove a raised skin spot, when our undercover shopper should have been sent to a GP.
Foil insulation to be banned13 Jun 2016
A ban on retrofitting foil insulation in residential properties is planned to come into effect from 1 July.
Many kids’ cereals still high in sugar13 Jun 2016
Cereal manufacturers aren’t getting the message their kids’ products are too high in sugar. A Consumer NZ report has found sugar levels have changed little since it last looked at these products in 2013. Six cereals had even more than they used to, with one packing a 30 percent increase.
Kiwi homes underinsured10 Jun 2016
Widespread under-insurance of Kiwi homes is a “real issue”, according to research from Treasury. The research found up to 85 percent of homes could be underinsured by an average of 28 percent. If you’re underinsured, you won’t receive a big enough payout to fully rebuild your home if it’s beyond repair.
Fisher & Paykel's excuse doesn't wash09 Jun 2016
A consumer who took Fisher & Paykel to the Disputes Tribunal has won a $517 refund for her faulty washing machine after the company claimed she wasn’t entitled to her money back.
Funeral insurance comes at high price07 Jun 2016
Funeral insurance could be the most expensive way to pay for your final send-off, a Consumer NZ report shows.
May
Hackers target builders’ accounts27 May 2016
An Auckland woman, tricked into paying thousands into the wrong bank account, doesn’t know whether she’ll get her money back and wants to warn others about the elaborate ruse.
Illnesses lead to raw milk regulation25 May 2016
Foodborne illness outbreaks linked to raw milk have led to new regulations which put more food safety rules around the production, sale and labelling of the product. From November, consumers will only be able to buy milk from farmers registered by the Ministry for Primary Industries (MPI).
Can an appliance be cheap and reliable?24 May 2016
How much do you need to spend to get a reliable dishwasher? $1000, $2000, even more? It might not be as much as you think, according to the latest appliance reliability survey from Consumer NZ.
Vehicle rego fee cut for most20 May 2016
From 1 July, most motorists will see their light vehicle licence (rego) fee cut after ACC Minister Nikki Kaye yesterday announced changes to the annual levies.
Bank profits sore point for customers19 May 2016
Eighty-two percent of Kiwis believe the profits banks make show they’re charging too much, Consumer NZ’s latest bank satisfaction survey has found.
Fixed-term contracts come with sting18 May 2016
Mercury does it. Meridian used to do it. And now Genesis Energy is getting in on the act of automatically renewing fixed-term electricity contracts. If customers want out of the deal, they can be stung with a hefty termination fee.
Ban on sky-high surcharges17 May 2016
Steep fees for paying by credit card are for the chop in Australia following a ban on excessive surcharges. The law change means Australian consumers will have better protection from high credit card fees than consumers on this side of the Tasman.
Unsafe Thermomix products reported12 May 2016
Complaints from unhappy consumers about faulty Thermomix products have prompted Australian watchdog Choice to submit a mass incident report to the Australian Competition and Consumer Commission.
Call for advertising clampdown12 May 2016
Restrictions on advertising unhealthy food are needed to protect young consumers.
Fake oregano products found12 May 2016
Consumer groups in Australia and the UK have found dried oregano products aren’t always the real deal. The products can also contain olive and sumac leaves.
Trade Me has new rule for Aussie cars12 May 2016
From 1 July, Trade Me is making it mandatory for vehicle traders to reveal if Aussie imports they are selling have been written off. Once written off in Australia, a car can’t be driven in that country but some vehicles are exported to New Zealand and sold to buyers who may not be aware of the car’s history.
10 things to ask before buying a home11 May 2016
Real estate agents have to disclose what they’re reasonably expected to know about a property. If you’re looking at a home to buy, ask the agent these questions.
Ten cheap and easy heating tips09 May 2016
Keeping your home cosy need not break the bank. Here are our top 10 frugal tips for keeping warm this winter.
“New Zealand made” claims misleading03 May 2016
A company claiming two dietary supplements were “100% New Zealand made” has been pulled up by the High Court for misleading consumers.
April
Five steps to take before buying a car22 Apr 2016
Several of my friends and family members have recently bought cars, myself included. We’ve been fortunate to have avoided any major dramas with the dealers or private sellers.
Mobile truck traders plead guilty15 Apr 2016
Three mobile truck traders have pleaded guilty to charges relating to their lending practices.
Chrisco pinged for unfair term14 Apr 2016
Christmas hamper company Chrisco has been pulled up by the Australian Federal Court for a term in its 2014 lay-by contract that allowed the company to keep taking payments from a customer’s account after they’d paid for their order.
Plumbing products spur complaints11 Apr 2016
Allegations poor quality plumbing products are being installed in homes all over the country have prompted the Ministry of Business, Innovation and Employment (MBIE) to call for people to contact it about faulty items.
Rule change proposed for Consumer election07 Apr 2016
We’re proposing a minor rule change to the way Consumer Board elections are held to make it easier for members to stand.
Gym terms get a workout06 Apr 2016
A Wellington gym-goer has received a refund after challenging his gym’s cancellation terms.
Airlines' lost luggage liability limited06 Apr 2016
The case of a couple who failed in a $15,000 claim against Air New Zealand provides a useful reminder of airlines’ obligations when luggage is lost in international travel.
March
Phil & Teds given safety warning29 Mar 2016
Phil & Teds Most Excellent Buggy Company has been issued with a warning by the Commerce Commission over the teddy bears it gave children recovering from surgery.
Avoid a declined insurance claim24 Mar 2016
Having your home broken into over Easter or crashing your car on the way to your holiday destination would be bad enough. But not having your insurance claim accepted after the long weekend would be worse.
Kindle software must be updated21 Mar 2016
If you own an original Kindle Paperwhite (2012) or an earlier Kindle device, you need to update the software on your Kindle immediately or risk not being able to connect to the internet.
Jetstar forced to ditch the ticks17 Mar 2016
Jetstar has been forced to back down on opt-out pricing. The airline yesterday signed formal undertakings with the Commerce Commission agreeing to stop pre-ticking boxes for travel insurance, seat selection and check-in baggage.
Credit card interest rates too high16 Mar 2016
Tired of never seeing your credit card interest rate drop? Help us call on the banks to give consumers a fair go.
Warning sounded over sales tactics16 Mar 2016
Claims a $4500 vacuum cleaner and air filter could remove cancer-causing particles from the air were part of the six-hour sales pitch Dunedin woman Petrina Virtue said she had to endure when a door-to-door salesman came calling.
Consumer groups put focus on fast food15 Mar 2016
Consumer organisations around the world are calling on major fast-food companies, McDonald’s, KFC and Subway, to make a global commitment to stop serving meat from animals raised with the routine use of antibiotics important to human medicine.
Woolworths to pay $3m in penalties15 Mar 2016
The Australian Federal Court has ordered Woolworths to pay more than A$3 million (NZ$3.2 million) in penalties for misleading consumers about the safety of some of its house brand products.
Netflix cracks down on geo-unblockers10 Mar 2016
In recent weeks Netflix has begun cracking down on geo-unblockers. So we’re releasing a survey to find out which unblockers have been blocked.
Malware attack targets Mac computers08 Mar 2016
There is a new malware threat targeting Mac computers. Called KeRanger, it was attached to a legitimate BitTorrent client Transmission.
Animation puts fun in credit lesson08 Mar 2016
Fiscally irresponsible Herman and his wise aunty are the stars of a new animated series aiming to raise awareness of consumer rights.
Identical formula in pain gels04 Mar 2016
Two Voltaren pain relief products marketed for the treatment of different conditions contain the same active ingredient but can retail for different prices.
Insulation and smoke alarms regulations25 Feb 2016
Rental properties are set to become slightly warmer, drier and safer, under proposed changes to tenancy laws.
Easy recipes beat big-name cleaners19 Feb 2016
Two of our tests have found using a simple home-made cleaner can get better results than products from some of the big names in cleaning.
Duvet sellers in court over claims16 Feb 2016
The Commerce Commission has brought charges against two businesses and four people for allegedly claiming duvets they sold contained alpaca wool.
Westpac to pay $4m in compensation16 Feb 2016
More than 100,000 Westpac New Zealand customers were overcharged when they withdrew money from Westpac ATMs while in Australia between October 2012 and August 2014.
Beware of scams this Valentine's Day12 Feb 2016
Those spurred on by Valentine’s Day to look for love online are being warned about tell-tale signs their potential partner is really a scammer.
Telcos outed for unfair terms10 Feb 2016
Seven telcos have amended their consumer contracts to remove potentially unfair terms following a Commerce Commission review.
Results of our telco survey revealed03 Feb 2016
In an industry that’s all about telecommunications, Consumer NZ members find it hard to get the big players to answer the phone.
January
Refund given for dud orchestra recital22 Jan 2016
Two concert-goers who complained they couldn’t see the star performer from their seats have won a $220 refund after taking their case to the Disputes Tribunal.
Consumers get access to power data21 Jan 2016
Want to know how much power your household is using each year? Electricity retailers now have to tell you.
Retailers fined over bamboo claims21 Jan 2016
Four retailers that misleadingly advertised rayon clothing as bamboo face penalties totalling $2 million following action taken by the US Federal Trade Commission (FTC).
Nurofen packaging to change23 Dec 2015
Nurofen’s manufacturer has agreed to stop selling its specific pain range in its current packaging in New Zealand by March.
Cheap sunnies can do the job22 Dec 2015
A Consumer NZ test of 60 sunglasses, ranging in price from $2 to $270, found cheap sunnies that provided UV protection as good as that provided by expensive pairs.
Hoverboard safety warning18 Dec 2015
Hoverboards, also known as self-balancing scooters, have been much hyped in the lead-up to Christmas. But they’ve been blamed for numerous fires overseas.
The Warehouse fined over emails17 Dec 2015
The Warehouse has paid a fine of almost $20,000 for repeatedly emailing marketing materials to people who had asked to be taken off the retailer’s mailing list.
Agencies accused of price fixing17 Dec 2015
Thirteen real estate agencies are facing charges of alleged price fixing and anti-competitive behaviour.
Nurofen claims found to be misleading14 Dec 2015
Claims made for Nurofen painkillers have been found to be misleading and the products have been ordered off the shelves in Australia.
Sunbed claims investigated14 Dec 2015
In May, we lodged a complaint with the Commerce Commission about health claims being made by some sunbed operators.
Pain-relief claims untested03 Dec 2015
A trader that claimed “negative ions” in its sanitary pads stopped period pain hadn’t tested the products and doesn’t have evidence to substantiate the claim.
Frozen yoghurt companies in court02 Dec 2015
The commission alleges Yoghurt Story New Zealand Limited and Frozen Yoghurt Limited promoted frozen yoghurt products that do not contain yoghurt.
Plain English Award winner announced20 Nov 2015
International consultancy Castalia was the big winner at the 2015 Plain English Awards held at Wellington’s City Gallery last night.
$12,500 lost in online car scam19 Nov 2015
An Auckland couple wants to warn others of the sting they describe as “amazingly professional”.
Fraud Awareness Week kicks off16 Nov 2015
Fraud Awareness Week, which runs until 21 November, is targeting scammers who masquerade as legitimate companies to dupe consumers and small businesses out of their cash.
Mitre 10 and 100% Appliances get award13 Nov 2015
Home appliance and technology store 100% Appliances, and hardware and DIY store Mitre 10 have been awarded Consumer NZ’s 2015 People’s Choice Awards.
Best and worst retailers revealed11 Nov 2015
Consumer NZ has announced the best and worst performers from its 2015 retailer satisfaction survey.
Colour-care shampoo doesn’t fight fade11 Nov 2015
Supermarket shelves are full of shampoos for dyed hair, claiming they help fight colour fade, but a Consumer NZ test has found you’d be better off using just water to retain your colour.
Fake doctor touts deer velvet cure06 Nov 2015
A Rotorua retailer claiming deer velvet capsules cured dermatitis and helped prevent colds and flu has admitted breaching the Fair Trading Act.
Vinegar and baking soda beats 13 cleaners06 Nov 2015
Consumer NZ put 16 cleaners to the test and found only one to recommend. Surprisingly it found a home-made mixture of baking soda and white vinegar cleaned better than most manufactured cleaners.
Amber necklace retailer gets warning06 Nov 2015
A retailer that sells amber necklaces for teething babies has been warned by the Commerce Commission for making unsubstantiated health claims for it products.
October
Bank complaints info needs improving30 Oct 2015
The Banking Ombudsman Scheme used its recently released annual report to tell banks they need to make it easier for people to complain online.
Nespresso’s service fee earns roasting30 Oct 2015
The company charges a $125 fee to fix faults after their standard warranty has expired. Consumer adviser Maggie Edwards believes the information given by Nespresso’s reps risks misleading customers about their CGA rights.
Ladder claims cost company $150k27 Oct 2015
Brand Developers Ltd, a company known for its TV infomercials, has been fined $153,000 in Auckland District Court over selling unsafe Transforma Ladders.
Flushable wipe claims don’t wash21 Oct 2015
Consumer NZ wants manufacturers of flushable wipes to drop claims these products are “flushable”.
The price is not always right21 Oct 2015
It’s often said “you get what you pay for”, and it would be great if price was a reliable indicator of performance.
Insurance costs continue to rise20 Oct 2015
A Consumer NZ survey of house and contents insurance this year found homeowners could save up to $1000 a year by switching companies.
Plain English finalists announced20 Oct 2015
2015 is the tenth year of the WriteMark Plain English Awards. Judges had 140 entries to read through.
Businesses become Consumer Trusted15 Oct 2015
We’re delighted to announce electricity provider Flick Electric Co. and hearing health care provider Triton Hearing have received Consumer Trusted accreditation.
Court finds minister wrong on TPP request13 Oct 2015
The High Court has found Trade Minister Tim Groser acted unlawfully when he refused to release documents relating to the TPP.
Snack bars lose Heart Foundation’s Tick08 Oct 2015
Heart Foundation Tick programme manager Deb Sue says the products tend to be high in sugar and saturated fat, and don’t offer much “quality nutrition”.
September
Event Cinemas given warning29 Sep 2015
Consumers entering Event Cinemas’ “Win $1 million” prize promotion were not entering a draw to win a million dollars.
Cosmetic ingredient “not safe”29 Sep 2015
A preservative used in cosmetics and wet wipes can no longer be considered safe at permitted levels, according to the European Commission’s consumer safety committee.
EQC cover to be rebuilt24 Sep 2015
Three years after it was announced, the government review of the Earthquake Commission Act has seen the light of day.
Tribunal orders refund for $5000 bed24 Sep 2015
The Disputes Tribunal awarded a $5000 refund to a Big Save Furniture customer after it found the store sold a bed that wasn’t “fit for purpose”.
MPI issues coconut milk warning24 Sep 2015
People with dairy allergies and intolerances are being warned to avoid four brands of imported coconut milk.
Telcos cause most complaints24 Sep 2015
Telcos and home appliance retailers continue to cause the most complaints to the Commerce Commission.
TPPA case to be heard on Monday23 Sep 2015
A legal challenge to the secrecy of the Trans-Pacific Partnership Agreement (TPPA) negotiations is set to be heard in Wellington at 10am on Monday.
New notes coming on 12 October22 Sep 2015
New-look $5 and $10 banknotes will be released on 12 October, with $20, $50 and $100 notes to follow in April next year.
Asbestos found in crayons17 Sep 2015
Asbestos has been found in three brands of crayons sold in New Zealand but retailers are being left to decide whether they’ll keep selling them.
Spike in number of scam calls14 Sep 2015
Scammers pretending to be calling from Microsoft are targeting New Zealanders at the moment, with one victim losing $5000.
Apple announces new tech11 Sep 2015
This year’s Apple release was more closely watched than previous years, not so much for the new iPhones that were revealed but for the Apple TV and iPad Pro announcements.
Survey finds retirees are living frugally04 Sep 2015
A quarter of retirees don’t have enough money to do the things they would like, according to a survey by the Financial Markets Authority and the Commission for Financial Capability.
Green cleaners no better than water04 Sep 2015
Manufacturers of laundry balls market them as an “environmentally friendly” cleaning option. But a Consumer NZ test has found you’d be better off saving your money and just using water to do your laundry.
Trader earns another complaint01 Sep 2015
A heat pump servicing company that cold-calls consumers looking for business has attracted another complaint from an unhappy customer.
Mobile trader appears in court01 Sep 2015
A mobile trader has been arrested and appeared in the Auckland District Court after the Commerce Commission filed charges.
August
Commission completes truck shop project28 Aug 2015
The Commerce Commission is investigating two mobile traders and has told 29 others to change the way they operate after a year-long project.
Apricot kernel decision due soon28 Aug 2015
Food Standards Australia New Zealand (FSANZ) wants to ban the sale of raw apricot kernels, which are touted as a cancer cure but can be poisonous if you eat too many.
The cost of watching the Rugby World Cup21 Aug 2015
What’s the cheapest option if you want to watch every game live? We looked at what HD and SD options are on offer.
GST proposed for online services19 Aug 2015
The government is proposing to make overseas providers of services like music, videos and ebooks pay GST.
LDV van gets 2-star safety rating19 Aug 2015
It may be low cost, but the LDV V80 commercial van has also earned a very low ANCAP safety rating.
Heating and energy questions answered13 Aug 2015
We recently asked our Facebook followers if they had any questions for our heating and energy expert George Block.
Rates relief options available12 Aug 2015
Council rates rose 3.6% in the year to June, well ahead of the 0.3% rise in general inflation.
Supermarkets look at produce packaging06 Aug 2015
The country’s major supermarket chains are looking at how they can package produce in more environmentally friendly ways.
We’re supporting TPPA legal challenge05 Aug 2015
Consumer NZ supports a legal challenge over the secrecy of the Trans-Pacific Partnership Agreement (TPPA) negotiations.
July
Businesses ditch opt-out pricing31 Jul 2015
House of Travel and Nakedbus have stopped using opt-out pricing, removing pre-selected optional extras from their online booking processes.
Scam website looks just like real one31 Jul 2015
Immigration New Zealand is looking into how it can remove a scam website made to look like its own.
Kids need protecting from ads for treat foods30 Jul 2015
A clamp-down on unhealthy food marketing is needed to tackle childhood obesity, say researchers at the University of Auckland.
Customer gets bill after explosion30 Jul 2015
Midway through a re-coating job, a fire’s pilot light ignited the vapours from the polyurethane coating. BOOM!
Skype passwords should be updated24 Jul 2015
Some users have reported their accounts being used to send spam messages to their contacts.
Australians get new food labels23 Jul 2015
The Australian government has revealed “made in”, “grown in” and “packed in” labels.
Councils call for plastic bag levy20 Jul 2015
The government will spend $1.2 million on a plastic bag recycling initiative, but it’s been told it needs to go further and introduce a compulsory charge for plastic bags.
Big power companies rate lowest07 Jul 2015
Big power companies received the lowest ratings for customer satisfaction in Consumer NZ’s latest annual survey.
June
Door-to-door seller cautioned29 Jun 2015
Niagara Healthcare, a company that sells massage products door-to-door, has been investigated by the Commerce Commission following a complaint we made in February.
Groupon given legal reminder29 Jun 2015
Daily deal site Groupon told a customer she wasn’t entitled to a refund for a spa voucher after she discovered the spa was operating without a health licence.
Debt dispute costs Orcon $25,00029 Jun 2015
If you’re being chased for a debt you don’t owe, dispute it immediately and in writing. Recently, Brett Taylor did just that.
New guide defines building defects24 Jun 2015
Not sure whether that crack in the stucco or that uneven patch in the floor are defects in your new home that you can insist get fixed? There’s a new guide to help with that.
93 percent ticked off with Jetstar22 Jun 2015
Our survey found 93 percent of respondents want Jetstar to stop using pre-ticked boxes for travel insurance, seat selection and check-in baggage.
Enforcement key to new lending rules05 Jun 2015
New responsible lending rules that come into effect this week will need to be actively enforced to rein-in lenders who target vulnerable consumers.
Survey reveals reliable appliances03 Jun 2015
This year our survey gathered responses from more than 11,000 Consumer NZ members reporting on more than 39,000 appliances across 11 different product types.
May
Less salt going into packaged food29 May 2015
Manufacturers of packaged food sold in New Zealand are reducing the amount of salt in their products, according to newly published research.
Travel company’s membership terminated29 May 2015
Educational Travel International, a company advertising as an educational tours specialist, has had its membership of the Travel Agents Association of New Zealand (TAANZ) terminated.
Rental agencies’ fees challenged28 May 2015
Property management companies Oxygen and Quinovic are charging tenants fees of $495 to $575 to end fixed-term tenancies.
Truck shop being investigated21 May 2015
The Commerce Commission is investigating a truck shop over what it says are serious breaches of the law.
Consumer NZ says ditch the ticks20 May 2015
We're calling on Jetstar to ditch the use of pre-ticked boxes that risk misleading people into paying for extras.
Phone scam targets immigrants18 May 2015
Indian nationals living in New Zealand are being targeted by phone scammers who threaten deportation if a payment isn’t made.
How to cancel a direct debit13 May 2015
What are your rights if you want to cancel a direct debit? Who do you tell first?
Sunbed rules still being broken07 May 2015
A Consumer NZ mystery shop of 60 sunbed operators found more than 40 percent failed to implement key safety checks.
Healthy choices harder to find06 May 2015
A study of 23,600 packaged foods found fewer than half met criteria required to carry health claims.
Fixed-term deals not fair04 May 2015
If you’ve signed up for a fixed-term contract with your energy company and think it will come to an end when the term’s up, you may get an unwelcome surprise.
Consumer negotiates UFB help01 May 2015
Consumer NZ has negotiated a deal with Slingshot to provide cheaper services to the residents of Marshall Court Apartments in Miramar, Wellington.
Plunket cans car seat rentals23 Apr 2015
Plunket has announced it will stop renting and selling child car seats, a service that’s helped thousands of families since it began in the 1980s.
Businesses get surcharge reminder02 Apr 2015
The Commerce Commission encourages businesses to ensure customers are not misled by surcharges.
Be wary of extended warranties02 Apr 2015
A Consumer NZ mystery shop of big-box retailers has found sales staff promoting extended warranties with misleading claims.
Door-to-door sales tactics alarming01 Apr 2015
A company selling home alarm systems door-to-door is attracting complaints for its high-pressure sales tactics.
March
Local banks rated the best for service30 Mar 2015
Consumer NZ’s latest bank survey found local banks achieved the highest customer satisfaction ratings.
Chocolate Easter bunnies27 Mar 2015
They are beautifully wrapped in foil but how good is the chocolate underneath? We broke up 9 Easter bunnies sold in supermarkets and The Warehouse and had a panel of 6 Consumer staff members rate them.
Building advice has new home20 Mar 2015
Everything you want to know about building a home, renovating or home maintenance can now be found on consumer.org.nz.
Consumer says enough of the 'in-salts'16 Mar 2015
When it comes to helping consumers make healthy food choices, highlighting the salt content of foods Kiwi kids love is a good place to start.
More help on way for first-home buyers12 Mar 2015
From 1 April the KiwiSaver HomeStart Grant becomes available and regional house-price caps for the HomeStart and Welcome Home Loan scheme increase.
Formula threat - what you need to know10 Mar 2015
Parents are being advised to check their baby’s formula packaging hasn’t been tampered with after a blackmail threat was revealed this afternoon.
Layby fee refund09 Mar 2015
The Warehouse is refunding an administration fee it charged to customers who started a layby with the company between 17 June 2014 and 19 January 2015.
Air NZ warning a win for consumers06 Mar 2015
The move to stop Air New Zealand and other businesses using ‘opt out’ pricing is to be congratulated, Consumer NZ says.
Nurofen's maker taken to court05 Mar 2015
The Australian consumer watchdog is taking the makers of Nurofen to court over products marketed to treat particular types of pain.
Netflix announces launch date03 Mar 2015
Netflix has announced it will be launching on March 24, but the cost of watching it is still to be revealed.
February
FMA warns public to be wary of company27 Feb 2015
The Financial Markets Authority (FMA) is warning people to beware of a company offering a risk-free, high-return investment programme.
Unhelpful "green" claims26 Feb 2015
Earthwise continues to make unhelpful and potentially misleading “green” claims for its dishwashing liquid.
Quake-proofing advice pays off20 Feb 2015
Prompted by the fourth anniversary of the February 2011 Canterbury earthquake, Consumer member Trevor Agnew wrote to us.
Authorities look at frozen berry sources17 Feb 2015
New Zealand authorities are looking into sources of imported frozen berries after 9 people contracted hepatitis A in Australia.
Mail delivery going down to alternate days12 Feb 2015
The postie will only be stopping at the mailbox every second day from later this year - and they might be travelling by mobility scooter.
January
Groupon customers should check statement30 Jan 2015
Purchased a deal voucher from discount voucher site Groupon? You might want to check your credit card statement to see if you were pinged with an overseas transaction fee by your credit card provider.
Building Act changes of limited use30 Jan 2015
New consumer protection measures for building work came into force this month. They’re intended to ensure your building project goes to plan. But they may only be of limited use if the project goes belly up.
Refund for $13,000 massage chair29 Jan 2015
An elderly woman sold a $13,000 Niagara Therapy massage chair has been refunded after her bank stepped in to help her cancel the sale.
Layby fees breach sales rules29 Jan 2015
Bought an item on layby and been charged a “service” fee? You’re not alone.
Students send message to door knockers27 Jan 2015
A group of students attending a youth development course in Porirua have a message for door-to-door traders trying to flog overpriced goods: whatever you’re selling, it’s cheaper at the store.
Fish oil supplements come up short22 Jan 2015
Nearly all of the fish oil supplements sold in New Zealand don’t live up to their label claims, according to a University of Auckland study.
Foss announces review of taxi rules21 Jan 2015
Associate Transport Minister Craig Foss has announced a review of the rules under which small passenger services operate.
Cyber criminals target NZ charities20 Jan 2015
Two NZ charities have had their online donation systems used by cyber criminals to validate credit card details.
Complaints about pies force action23 Dec 2014
The manufacturer of a popular New Zealand pie brand has axed one of its meat suppliers after complaints about meat quality.
Fisher & Paykel fined over warranty offer22 Dec 2014
Appliance company Fisher & Paykel has been pinged in Australia for telling owners of its products they needed to buy an extended warranty to cover repair costs.
Retailer's donation not so sweet22 Dec 2014
A company encouraging customers to give $2 so it can buy a sweet treat for a local food bank has been criticised for donating stock past its best before date.
Lightbox changes the game19 Dec 2014
Lightbox gave everyone an early Christmas present this week with three massive announcements.
Shop smart this silly season17 Dec 2014
Consumer NZ has 12 tips to help you through the pre-Christmas rush and the Boxing Day sales.
Two finance companies facing charges17 Dec 2014
The Commerce Commission has filed criminal proceedings in Auckland District Court against finance companies Budget Loans Limited and Evolution Finance Limited.
Telcos join to block 32,000 phones17 Dec 2014
More than 32,000 lost and stolen phones have been blocked over the last year in an effort to make stealing devices less profitable.
Rules for flying drones set to change12 Dec 2014
Remotely piloted aircraft (or drones) – they might soon be a common sight overhead, at least if the hype is correct.
Sunscreen testing results confuse8 Dec 2014
Consumer NZ is concerned at the variability of results produced at sunscreen testing labs and is calling for annual testing of sunscreen products and auditing of labs.
Settlement will see ANZ pay $19m05 Dec 2014
The Commerce Commission has reached a settlement with ANZ that will see the bank pay out $18.5 million to rural customers who complained about its interest rate swaps.
Commerce Commission warns Pulse Energy02 Dec 2014
Pulse Energy has been warned by the Commerce Commission for switching customers without their consent, a practice known as slamming.
A TPP update28 Nov 2014
The super-secret trade deal is still lurching ahead like an unkillable zombie.
Refurbished iPhone not adequate replacement28 Nov 2014
Consumer member Milton Cassidy has won a $1400 refund for a faulty iPhone 5 after taking the retailer to the Disputes Tribunal.
A look at the Sodastream Play28 Nov 2014
The Play’s point of difference is its stylish, minimalist design. We take a look at how it works.
Using separate telcos set to cost more27 Nov 2014
If you’ve got your broadband and landline with different providers, you may be paying more for the privilege from 1 December.
Consumer NZ and AA issue rego warning26 Nov 2014
Vehicle owners shouldn’t renew their vehicle licences (“rego”) for 12 months, in order to save money ahead of forthcoming reductions in ACC levies.
High demand for stickers24 Nov 2014
Consumer NZ has distributed nearly 100,000 “Do Not Knock” stickers since the launch of its campaign to fight back against dodgy door-to-door sellers.
Investigation clears Countdown20 Nov 2014
A Commerce Commission investigation into the way Progressive Enterprises Ltd, the owner of Countdown supermarkets, treats its suppliers has not found any reason to prosecute.
Panel picks its favourite Christmas mince pies20 Nov 2014
We lined up a selection of widely available Christmas mince pies and put Consumer’s most enthusiastic Christmas mince pie fans to work tasting and assessing each pie.
Netflix coming to NZ in March19 Nov 2014
The streaming video giant Netflix has announced it will be entering the New Zealand market in March.
Consumer Price Index turns 10017 Nov 2014
As the Consumer Price Index (CPI) turns 100, a look back at the information it has collected makes for an interesting insight into how we’ve changed.
Countdown's voucher system 'unfair'14 Nov 2014
Consumer’s social media followers have brought our attention to Countdown’s new voucher offer, which some are saying isn’t fair.
Global Mode in chief censor's sights07 Nov 2014
According to recent reports, the Office of the Chief Censor is looking at whether or not to lay charges against Slingshot and Orcon.
New clauses tackle commission confusion07 Nov 2014
If you haven't managed to sell your property, changing real estate agents or selling your property privately can lead to legal complications.
NZ Post releases Christmas deadlines07 Nov 2014
Ensuring your Christmas presents arrive by 25 December is as easy as checking out NZ Post’s mail deadlines.
Law lets banks pay your rates arrears04 Nov 2014
A quick guide has been put together to help those who complain about their bank paying off their council rates arrears.
Decision good news for households31 Oct 2014
The Commerce Commission’s decision to cut electricity lines and gas pipeline companies’ weighted average cost of capital (WACC) is good news for households, but Consumer NZ had been hoping for more.
Travel vouchers could leave you stranded30 Oct 2014
Sales reps selling travel vouchers have been cold-calling consumers promising big discounts on flights and accommodation. The discounts sound too good to be true – and we think they are.
Ministry warns of scam using its name29 Oct 2014
The Ministry for Primary Industries is warning of a scam email that looks like it comes from a legitimate address.
Virtual keyboards24 Oct 2014
“Virtual” keyboards have existed ever since we started using smart phones and tablets. In general they are pretty terrible but there are some good ones.
Tasting panel pick favourite chocolate milk23 Oct 2014
With all the hype around the Lewis Road Creamery chocolate milk, we decided there was only one thing to do – see if it can live up to it with a blind taste test.
Consumer and Hoed team up23 Oct 2014
It’s exciting times for our Consumer Trusted programme. We’ve just partnered with Hoed Mystery Shopping, a NZ-based customer experience management company.
Medicine prices set to increase under TPP17 Oct 2014
New leaked documents from the TPP (Trans-Pacific Partnership) show New Zealanders could soon be paying a lot more for medical care.
Spark sets up scam helpline17 Oct 2014
Spark has set up a scam helpline in response to fraudsters becoming increasingly aggressive this week.
New gadgets from Apple, Google and Motorola17 Oct 2014
A bunch of new technology was revealed overnight, with Apple releasing four new products and Motorola and Google teaming up to show off the new Nexus 6.
Mannequins to go from Glassons stores17 Oct 2014
The skinny mannequins that caused huge debate around the country this week will be removed from Glassons shop windows.
Kiwis quizzed on investment knowledge15 Oct 2014
Which of the following investment types is government guaranteed? Term deposits, KiwiSaver, shares, bonds or residential property?
Safety improvements get Accord 5 stars15 Oct 2014
The new Honda Accord will carry a 5-star Australian New Car Assessment Programme (ANCAP) safety rating, an improvement on its 4-star rating last year.
Usernames and passwords stolen14 Oct 2014
If you are a user of the cloud storage system Dropbox, you need to log in and change your password.
Complaint about No-Jet-Lag upheld10 Oct 2014
The Advertising Standards Authority (ASA) has upheld a complaint regarding advertising of homeopathic product No-Jet-Lag.
Consumer NZ survey reveals most trusty cars10 Oct 2014
Skoda owners are a satisfied bunch, with 95 percent of those who responded to a Consumer NZ car reliability survey saying they would buy the same make again.
Make the most of Money Week10 Oct 2014
Events to get you on the path to financial stability will be held all over the country from 13-19 October as part of Money Week.
GrabOne fined $40,000 over bubble machine08 Oct 2014
Deal website GrabOne has been fined $40,000 for continuing to sell a bubble machine after being told it gave a woman an electric shock.
Heart Foundation adds to tick programme01 Oct 2014
The Heart Foundation has launched “Two Ticks”. This is an addition to its single Tick, which we’ve seen on packaged foods for more than 20 years.
September
Kiwis warned about General Equity30 Sept 2014
New Zealanders are being warned by the Financial Markets Authority (FMA) to exercise “extreme caution” before obtaining any financial services or acquiring financial products from building society General Equity.
Vodafone to charge for paper bills30 Sept 2014
Spark (operating then as Telecom) did it earlier this year, and now it's Vodafone’s turn. From 7 October, Vodafone will start charging $1.50 per paper bill.
The way we were: tumble clothes dryers30 Sept 2014
Back in 1962 we tested four dryers. Two were from Fisher & Paykel and there was also a Norge and a Dishmaster.
Get your finances fighting fit30 Sept 2014
Getting in shape to run a marathon takes hard work – determination, commitment and a whole lot of effort. But help from a coach, teammates or training partners can push you that bit further towards achieving your goals.
It's time phone chargers were universal26 Sept 2014
Earlier this year the EU parliament voted overwhelmingly in favour of a universal charger for mobile phones.
A look at the changes we've made24 Sep 2014
It’s been 10 weeks since Consumer launched its new website and since then we’ve been constantly looking at ways we can improve the experience for our members.
Sky lanterns - a risk worth taking?22 Sep 2014
Before releasing sky lanterns this summer it’s worth considering whether their beauty is worth the financial risk you're exposing yourself to.
Apple enters wearable market10 Sep 2014
Today was Apple’s annual iPhone release and they did pretty much what everyone expected, releasing two new phones and a watch.
Court rules on carpet warranty case10 Sep 2014
A legal battle between New Zealand’s two largest carpet manufacturers has resulted in a win for buyers, says the Commerce Commission.
Company and director get record fine05 Sep 2014
An Auckland company and its director have been fined a total of $250,000 for selling 69 vehicles in a year without being registered as a motor vehicle trader.
Why you should update your system04 Sep 2014
You may have noticed that we have a new website. But because of our new changes you need to do us a favour and update some of your systems.
Rest home and nurse criticised in report03 Sep 2014
An investigation into a now-closed rest home in New Plymouth has seen the company and a registered nurse criticised for their care of an elderly resident.
Spark warns of scam using its name03 Sep 2014
Spark is warning its customers to not be fooled by fraudsters pretending to work for the telecommunications company.
Insulation claims spark warning29 Aug 2014
An investigation into claims made for Airfoam wall insulation have resulted in the Commerce Commission issuing a warning.
Bunnings says beware of online scam28 Aug 2104
An online scam is using the name of Bunnings Warehouse and trying to lure people in with the offer of vouchers.
Apple recalling some iPhone 5 batteries26 Aug 2014
Apple has revealed some of its iPhone 5 devices have defective batteries, which may mean they suddenly have a shorter life.
Privacy Commissioner wants to name names26 Aug 2014
The Privacy Commissioner John Edwards believes it’s time he regularly names companies that breach the Privacy Act.
Visa phasing out signatures25 Aug 2014
It’s time to put the pen away. Visa New Zealand is phasing out signatures.
Shirley's diet-pill delivery a mystery25 Aug 2014
Consumer member Shirley, 78, had more than $200 charged to her credit card for diet pills that promised to make her bikini-fit.
The pros and cons of Lightbox21 Aug 2014
Lightbox has announced its launch date: Thursday 28 August. I was given access to the beta and here are my first impressions.
More IRD scams revealed18 Aug 2014
Inland Revenue has released a warning about scammers targeting customers by claiming they owe money.
Free GPS apps tested on the road15 Aug 2014
Head of testing Paul Smith put three free GPS apps to the test earlier this week and there was one that came out a clear favourite.
Flight Centre refunds seat-selection fee15 Aug 2014
When Consumer member Susan booked a holiday to London through Flight Centre, the $200 extra she paid for her seat of choice didn’t get her anything.
10-year passports on the table14 Aug 2014
The possibility of returning to 10-year passports will be looked at as part of a review announced by Internal Affairs Minister Peter Dunne.
Low-interest loan scheme launched13 Aug 2014
Low-income families in Manukau City and Waitakere will be able to loan money under a Community Finance pilot scheme.
Beware of Facebook colour change app12 Aug 2014
A Facebook app that makes the tempting offer to change the colour of a user’s Facebook profile page is tricking people into giving hackers access to their account.
Kids have no need for sports drinks11 Aug 2014
Sports drinks are a common sight on the sidelines of children’s sport but a researcher says they’re full of empty calories and not needed by kids for extra energy or rehydration.
Companies fined for selling unsafe adaptors11 Aug 2014
Two companies behind a chain of convenience stores have been fined a total of $80,000 for selling electrically unsafe travel plug adaptors despite repeated warnings.
Computers attacked by new version of virus08 Aug 2014
A new wave of ransomware is attempting to extort money from Kiwis in exchange for returning access to their computer files.
Alpaca wool appeal rejected by High Court08 Aug 2014
Four companies and four directors fined for making false claims about alpaca and merino wool products have had their appeal rejected by the High Court.
Is this responsible lending?08 Aug 2014
A company called Teleloans is putting fake $100 notes in consumers’ letterboxes in an effort to drum up business.
Rest home audit reports to continue06 Aug 2014
Consumer NZ is welcoming the Government’s decision to continue publishing full rest home audit reports.
Trusty mixer hasn't missed a beat06 Aug 2014
After decades of use, Kenwood Chef mixers are still whipping up a storm in kitchens around New Zealand.
Egg farm's owner gets home detention05 Aug 2014
The owner of a Northland egg farm has been sentenced to 12 months’ home detention and 200 hours’ community service for labelling and selling cage eggs as free range or barn-laid.
Hit the money-saving switch05 Aug 2014
Electricity prices have risen 4.5 percent in the past year, Statistics NZ figures show.
L'Oreal's age-defying claims mislead05 Aug 2014
Cosmetic company L’Oreal has agreed to stop making claims its Lancome Genifique and L’Oreal Paris Youth Code products make skin appear younger by boosting “the activity of genes”.
Sky TV refusing to screen Slingshot ad04 Aug 2014
Sky TV is refusing to run Slingshot’s latest TV ads, which mention the Global Mode service that lets users access Netflix.
Scam threatens victims with deportation04 Aug 2014
A new phone scam is targeting Indian nationals living in New Zealand and threatening deportation if victims don’t put money into a Western Union account in India.
The lowdown on Lightbox's line-up01 Aug 2014
Telecom (soon to be Spark) has released more information about its upcoming on-demand video streaming service, Lightbox.
Ban on unfair contract terms a step closer01 Aug 2014
The Commerce Commission has released draft guidelines on how it will enforce a ban on unfair contract terms due to come into effect next year.
July
Campaign calls for lower tax on savings30 July 2014
People will be encouraged to let their MP know they want lower taxes on savings as part of a new campaign.
Parents told of loom band dangers30 July 2014
Two incidents overseas have led to a warning about the colourful elastic rings known as loom bands.
Rare earth magnets banned permanently25 July 2014
Small high-powered magnets often used as office toys and jewellery have been permanently banned from sale.
Scam victim hands over $650024 July 2014
Another person has fallen victim to an aggressive phone scam that pressures people into paying fast.
Bill comes as big shock22 July 2014
Telecom waives unexpected mobile phone bill after complaint.
Scammers threaten prison time22 July 2014
Aggressive telephone scammers are threatening their victims with deportation and prison if they don’t pay up.
Griffins sold to Filipino company22 July 2014
The sale of Griffin’s to a Filipino company is expected to see the Kiwi-made biscuits enjoyed in more overseas markets.
Two scams doing the rounds17 July 2014
Consumer Affairs and Trade Me are warning of two different scams doing the rounds.
Choc-free checkouts hit sweet spot16 July 2014
More than a third of Kiwis say supermarkets should quit tempting shoppers with their checkout treats.
Inland Revenue survey09 July 2014
Positive outcome for Inland revenue department in Consumer Survey.
Educational software seller09 July 2014
Consumer looks into the Auckland Academy of Learning’s sales agreement after hearing about complaints from unhappy customers.
KiwiSaver complaints increase09 July 2014
The Banking Ombudsman has seen a 51 percent increase in complaints about KiwiSaver providers compared with 2013.
School bus signs09 July 2014
It's time all school buses be fitted immediately with flashing 20km/h signs.
More freedom for tech users04 July 2014
There were 2 big announcements today that mean more freedom for technology users.
June
Health stars get go ahead30 Jun 2014
A new health star rating system for food has got the backing of the government.
Lighting the way27 Jun 2014
Lightbox is the new on-demand TV service from Telecom.
Rental WOF13 Jun 2014
Rental housing WOF identifies gaps in insulation and fixed heating.
Kitchen Wizz that's a wiz13 Jun 2014
There are not many appliances still doing the job after 40 years – but Consumer member Creina Penfold has one.
Out-of-date restraints12 Jun 2014
The life of a seat is typically 6 to 10 years. That's because wear and tear can affect the performance of various components.
May
Daily deal site forgets consumer law15 May 2014
Daily deal site 1-day.co.nz got it wrong when it told a customer they couldn’t send back a faulty tablet computer because it was out of warranty.
KiwiSaver top-up15 May 2014
Contributing to KiwiSaver? Did you know that for every dollar you put in, the government will match it with 50 cents – up to $521.43 each year?
Energy efficient bulbs14 May 2014
Replace your old-school incandescent bulbs with energy-efficient ones.
Rest home audits13 May 2014
The Ministry of Health is asking for feedback on rest-home audit reports as a decision looms on whether the reports will continue to be made public.
HOP card penalty fares12 May 2014
Auckland Transport AT HOP card users have paid $910,000 in “penalty fares” since the public transport card was introduced 18 months ago.
Change in regulator12 May 2014
From 1 April 2014, the Financial Markets Authority (FMA) has become the main regulator of unfair practices by providers of financial products and services.
Up your fruit and veg12 May 2014
7 or more servings of fruit and veg a day reduces your risk of dying by 42 percent … compared with eating less than 1 serving.
Broadband made clear?08 May 2014
Complaints about confusing broadband plans have led to telcos introducing “offer summaries” to help consumers compare broadband plans.
April
Investigation finds failure of care07 Apr 2014
Yet another investigation has resulted in a highly critical report of care provided to an elderly rest home resident.
Insurance and convictions04 Apr 2014
Harbouring a convicted criminal? Check your insurance coverage allows it.
March
Electricity price rises18 Mar 2014
Letters explaining electricity price hikes are proving confusing to customers.
Fee waived in parking dispute news11 Mar 2014
Consumer member David Wardle had his $65 parking fee waived and Disputes Tribunal costs refunded after he challenged the fee as unfair.
Fix our phone rights10 Mar 2014
Along with consumer organisations around the world, we’re calling for better protection for consumers in the mobile market.
February
Faulty paint job compensation17 Feb 2014
After two years and two Disputes Tribunal hearings, a Northland couple has won $1300 compensation from Mitsubishi Motors for the faulty paintwork on their vehicle.
Vodafone complaints force payout05 Feb 2014
Vodafone has paid nearly $270,000 to customers following a Commerce Commission investigation into the company’s "Broadband Lite" promotion.
Dynamic Currency Conversion05 Feb 2014
Paying in NZD on overseas online sites or while overseas on holiday might seem convenient but are you really getting a good deal?
2013
December
Compare your KiwiSaver fund16 Dec 2013
Thanks to new disclosure rules you can now compare apples with apples when it comes to KiwiSaver funds.
Laundry blues12 Dec 2013
An Auckland couple has received a refund for a new washer-dryer after they complained it left their clothes smelling like burnt plastic.
Commerce Commission vs Baycorp10 Dec 2013
A settlement between the Commerce Commission and Baycorp warns creditors to pay closer attention to their obligations under the Credit (Repossession) Act.
Understanding overdrafts09 Dec 2013
Christmas and holiday expenses make it all too easy to slip into overdraft.
Adams wrong on retail pricing06 Dec 2013
The Coalition for Fair Internet Pricing is disappointed the Communications & IT Minister is continuing to make inaccurate statements about retail pricing of copper broadband and voice services.
Sausage labelling saga06 Dec 2013
One packet of sausages with two labels. Same list of ingredients, different nutritional information.
Read the fine print to avoid travel traps05 Dec 2013
You don’t want to read about travel horror stories - but checking the fine print first can make for a more relaxing holiday.
Insurance cover on islands06 Nov 2013
The North Island and the South Island aren’t the only New Zealand islands you can live on. But will your insurance cover you?
Home loan sweetener01 Nov 2013
If you’re eligible for a KiwiSaver deposit subsidy and Welcome Home Loan you could get into your first home with a 10 percent deposit.
October
Red Cross warns of fake letters21 Oct 2013
New Zealand Red Cross is warning the public to be on the lookout for a scam letter claiming to be from the International Committee of the Red Cross (ICRC).
Faulty phone saga10 Oct 2013
Electronics chain Dick Smith has apologised after a store manager refused to accept a customer’s faulty phone should be repaired under the Consumer Guarantees Act.
Telecom's new network07 Oct 2013
Telecom has launched its new 4G network with an offer to bring over current Telecom 3G users for free.
Vodafone LTE network01 Oct 2013
The new Vodafone LTE network is shockingly fast.
How big is a standard drink?01 Oct 2013
You’ve seen it written on the labels of beer and wine bottles: the number of standard drinks. But what exactly is a standard drink?
September
Blue Earth sunscreen complaint upheld30 Sep 2013
We’ve received a decision from the Commerce Commission on whether the SPF 30 and water-resistance claims made for Blue Earth Sun Protection sunscreen were misleading.
Rate your home's performance30 Sep 2013
The Homestar rating system aims to improve the standard of Kiwi homes by providing a comparison against a benchmark from 1-10 stars.
Axe the copper tax12 Sep 2013
Copy of a speech made by Sue Chetwin at the press conference of the Coalition for Fair Internet Pricing.
Scanning receipts09 Sep 2013
If a purchase needs to be returned, would the retailer accept a scanned printout or other electronic version of the receipt as proof of purchase?
Auckland gym cautioned05 Sep 2013
Auckland gym Next Generation has been told by the Commerce Commission its membership contract could breach consumer credit law.
Carpet claims mislead05 Sep 2013
Carpet manufacturer Godfrey Hirst is going back to court over warranty claims made by rival Cavalier Bremworth.
August
Really quite fine print12 Aug 2013
An ad for tickets to a Hurricanes v Highlanders game in Wellington in July 2013 has brought new meaning to the words "fine print".
Healthy food app07 Aug 2013
This month a smartphone app called FoodSwitch is being launched by The University of Auckland's National Institute for Health Innovation.
Auckland regulates sunbeds01 Aug 2013
The Auckland Council has recognised the potential dangers of sunbed use.
Security systems without landlines01 Aug 2013
Before you ditch your landline, it’s a good idea to check whether your security system or medical alarm can work without it.
"Deadlocked" complaints up03 Jul 2013
Complaints to the Electricity and Gas Complaints Commissioner have dropped but the proportion of complaints reaching "deadlock" is up.
Wiring maintenance charges02 Jul 2013
Take a close look at your monthly bill for your landline or broadband connection and you may see a charge called "Wiring Maintenance Charge" or "Wiring & Maintenance Insurance".
Travel insurance and Cuba02 Jul 2013
One of our members discovered that if you're holidaying in Cuba then your travel insurance might not cover you.
May
Misleading ticket prices30 May 2013
Tried to book a ticket for the advertised price and been stung with extra "service fees"? Join the queue.
Telco cold calls13 May 2013
A new telco is on the prowl for customers.
Energy Stars for gas heaters08 May 2013
Gas heaters and fireplaces have been added to the Energy Star galaxy of appliances.
Transforma ladders06 May 2013
In April the Commerce Commission issued a safety warning about two models of Transforma multi-purpose ladder.
Safer kids in cars02 May 2013
We support a proposed change to compulsory child-restraint use … but we think it should go further.
Good news from EQC02 May 2013
The Earthquake Commission is now allowing Christchurch homeowners to install new insulation in areas exposed by earthquake damage that weren’t previously insulated.
April
Funeral insurance08 Apr 2013
It pays to check the policy before signing up to funeral insurance.
March
Curtain cleaning dispute07 Mar 2013
A Wellington trader who advertises blind and curtain cleaning services took the best part of a year to compensate a couple for ruining their curtains.
TV power consumption05 Mar 2013
As prices come down, the size of televisions is going up – along with their power consumption.
Insurance reviews04 Mar 2013
If you don't agree with your insurer's decision, ask for it to be reviewed.
Baby bottle accuracy01 Mar 2013
Some parents could be feeding their baby infant-formula that’s too concentrated … or too weak.
February
Michael Hill Jeweller care plans28 Feb 2013
We've had two further complaints from members about Michael Hill Jeweller Professional Care Plans.
Refund awarded for flawed carpet07 Feb 2013
Two Consumer members have won a $6700 refund in the Disputes Tribunal after their new carpet developed large areas of "shading".
New CFL standards05 Feb 2013
Compact fluorescent lamps (CFLs) now must meet minimum performance standards.
People's power worth less05 Feb 2013
Meridian Energy's customers who generate their own power are to be paid less for any surplus they sell back to the company.
Traffic-light food label changes04 Feb 2013
Traffic-light food labels that highlight the fat, sugar and salt content of food now have the backing of the UK government.
Online passport renewals01 Feb 2013
Since November last year you've been able to renew your passport online.
January
Unsolicited jewellery care plan31 Jan 2013
A member contacted us about her experience when buying two pieces of jewellery from Michael Hill Jeweller's in Hamilton.
Discount changes for Contact Energy16 Jan 2013
Contact Energy has revised its prompt payment discounts – and existing customers may be worse off.
2012
December
Advertiser makes misleading window film claim21 Dec 2012
A claim that a window film would "keep in 90% of your home's heat" was likely to mislead consumers the Advertising Standards Authority has found.
Virtual PC Doctor scam20 Dec 2012
Consumer NZ is warning of a new twist in the Virtual PC Doctor scam.
Payout for faulty leather furniture12 Dec 2012
The Disputes Tribunal has awarded a couple $1620 compensation after finding a leather lounge suite wasn't of acceptable quality.
Multipurpose ladders unsafe03 Dec 2012
Multipurpose ladders have been declared unsafe – and they’re banned from sale unless they pass the safety standard.
November
Burn risk from faulty oven gloves08 Nov 2012
A food-technology teacher who bought new oven gloves for her cooking class found many weren't up to the job.
Major retailers repeat FTA offenders07 Nov 2012
A significant proportion of Fair Trading Act (FTA) offences are committed by repeat offenders, many of whom are major retailers.
Insulation scheme in doubt05 Oct 2012
The future of a popular scheme that helps homeowners install ceiling and under-floor insulation remains in doubt.
Safe & friendly insect spray?04 Oct 2012
Butlers Safe & Friendly insect spray isn’t as eco-friendly – or even safe – as it claims.
Reading programme ads deceptive02 Oct 2012
Ads for a programme that claimed to teach babies to read were deceptive, the US Federal Trade Commission (FTC) says.
Folic acid fortification01 Oct 2012
Consumer NZ supports the government's decision that fortifying bread with folic acid will remain voluntary.
September
Fishpond pricing error17 Sep 2012
We have received a number of emails about online store Fishpond withdrawing a children’s "activity cube" from sale, citing a pricing error.
EQC mediation scheme03 Sep 2012
EQC is now offering a free mediation scheme. This is good news and a step forward – but there are limitations on what it covers.
August
Drinking water storage31 Aug 2012
Consumers are being warned not to use household bleach containing fragrances or detergents to treat drinking water stored for emergencies.
Cooktop problem09 Aug 2012
The cooktop that took two months to fix.
New rules for charity muggers09 Aug 2012
Paid fundraisers collecting for charity may soon be required to disclose details about what they earn.
Hair-dye ingredient banned08 Aug 2012
A substance used in hair dyes has been banned because there’s a lack of information about its safety.
Unexpected call charges07 Aug 2012
When one of our members dialled a local number and added the area code prefix, he was charged for a toll call.
Baby walkers fail safety tests - Stuff09 May 2012
Consumer NZ is "strongly" advising against the use of baby walkers, saying they are not a safe place to leave a child.
Envirotect warned08 May 2012
Importers of the $3000+ Envirotect vacuum cleaner have been warned by the Commerce Commission that their promotional claims risk breaching the Fair Trading Act.
Alarm monitoring08 May 2012
If you buy a house fitted with a monitored alarm that you don't want, make sure the system is disabled.
April
Vitamin D and sunbeds04 Apr 2012
It’s official – sunbeds shouldn’t be used as a source of vitamin D.
Nosh milk - NZ Herald04 Apr 2012
A boutique grocery will sell milk for at least $1 a bottle cheaper than supermarkets in a deal it says is sustainable and exposes current mark-ups on milk.
March
Chrisco fined $175,00006 Mar 2012
Christmas hamper company Chrisco has been slapped with a $175,000 fine after pleading guilty to 10 charges of breaching the Fair Trading Act.
February
Tech Brands Pacific unfilled orders29 Feb 2012
If you’re owed products by Tech Brands Pacific, get in touch with your credit-card company and try to reverse the transaction.
Travelling with NZ Super28 Feb 2012
If you receive New Zealand Superannuation and travel overseas, you need to let Senior Services know.
Free health advice14 Feb 2012
Healthline is a free telephone health advice service available at any time of the day or night from anywhere in the country.
Staining from butyl-rubber roofs14 Feb 2012
We've been contacted by a homeowner concerned about grey streaks appearing on the white painted exterior walls of his house.
Bed troubles13 Feb 2012
Within a few months of buying it, a $3000 bed had developed a big ridge in the centre and two dents where the owners slept.
2011
December
Horse racing "investment"16 Dec 2011
Watch out for cold calls from a Queensland-based outfit called OLM selling an “investment package”.
Investing in gold16 Dec 2011
There’s a lot of buzz about gold … but be wary.
Credit record changes13 Dec 2011
From 1 April 2012, lenders will be able to find out more about your bill-paying habits.
Sunbeds and vitamin D levels: an exchange09 Dec 2011
We have agreed in the spirit of open debate to allow the Indoor Tanning Association to state its views on the role of sunbed emissions in stimulating vitamin D production.
Blind cord risks30 Nov 2011
Two children have died recently from blind-cord accidents. The children were accidentally strangled after becoming entangled in the cords.
Outdoor food safety25 Nov 2011
Follow our food-safety tips to avoid having a food-borne illness interrupt your summer holiday.
Christmas food safety08 Nov 2011
Follow our simple tips for buying, preparing, cooking and storing ham and turkey this festive season.