The full list of Consumer NZ news articles.
The full list of Consumer NZ news articles.
Read the latest consumer news.
Vodafone NZ guilty of misleading customers 30 April 2021
Telco’s FibreX claims breached Fair Trading Act.
Paying for credit card travel insurance you can't use? 23 April 2021
Why switching credit cards is worth considering if an overseas trip isn’t on your radar.
Trans-Tasman bubble: your rights if things go wrong 23 April 2021
What you need to know if the trans-Tasman bubble pops.
New Zealand packaging recycling second-worst in global trial 23 April 2021
Aotearoa’s clean green reputation takes a hit in our global packaging recycling assessment.
Two more sunscreens fail SPF test 8 April 2021
More sunscreens fail to provide the protection they claim.
Rise in complaints about real estate agents 6 April 2021
Red-hot property market no excuse for agents to disregard obligations.
What the government’s housing plan means for you 1 April 2021
The nuts and bolts of the government’s housing plan.
Time to tax sugary drinks? 25 March 2021
Study finds UK sugar tax is working.
Airbnb customer wins $1100 refund for holiday cancelled by Covid-19 23 March 2021
Tribunal orders refund for Airbnb customer.
ANZ cops $280,000 fine for junk insurance 19 March 2021
Why ANZ isn’t the only bank that should be investigated.
High cost lender Moola required to refund $2.8m 3 March 2021
Investigation results in refunds for Moola customers.
Feverup.com’s mystery venues leave customers mystified 24 February 2021
Consumers in the dark over candlelight concerts.
“Anti-virus activewear” claims land retailer in court 28 January 2021
Covid-19 claims misleading, Australian regulator alleges.
New World replacing “speckled” knives 22 January 2021
Black spots on promotional Smeg knives.
Grocery costs top shoppers’ concerns 19 January 2021
Six out of 10 Kiwis worried about food and grocery costs.
Senior Advantage charging for freely available deals 13 January 2021
Dubious discount scheme targeting elderly.
Multivitamin “benefits” may just be placebo effect 22 December 2020
No measurable health benefits from taking multivitamins, study finds.
Noel Leeming warned over delivery claims 17 December 2020
100 complaints lead to caution for big box retailer.
MoleMap customer gets apology for “extremely disappointing” experience 14 December 2020
Skin-imaging company MoleMap refunds customer $1386.
How not to run a promotional cash drop 11 December 2020
Our top tips for retailers thinking a promotional cash drop is a good idea.
Majority happy to get home-made and second-hand gifts, our survey finds 10 December 2020
Most happy to get home-made and second-hand presents this Christmas.
Best way to buy insurance? Buy direct. 27 November 2020
Our latest insurance survey finds consumers who buy direct are happier with the service they get.
Airbnb and Bachcare cancellation terms risk breaching Fair Trading Act 24 November 2020
We’re calling out Airbnb and Bachcare for their unfair cancellation policies.
Covid-19 leading to delivery delays 19 November 2020
Your rights when goods don’t arrive.
Consumer NZ welcomes supermarket investigation 17 November 2020
Commerce Commission to undertake market study of supermarket industry.
Consumer complaints jump 10 percent 5 November 2020
Nearly 10,000 complaints received by the Commerce Commission.
Pak’nSave store fined $78,000 for misleading pricing 28 October 2020
Supermarket pleads guilty to breaching the Fair Trading Act.
Heat pump servicing company slapped with $75,000 fine 8 October 2020
Consumers misled by claims their heat pumps needed pricey servicing.
Shake-up of earthquake cover needed 6 October 2020
A decade since the Canterbury earthquakes, an overhaul of natural disaster cover is overdue.
Honey better than over-the-counter cold treatments, study finds 28 September 2020
Could your doc start prescribing honey for coughs and colds?
Consumers struggling with hard-to-fix appliances 24 September 2020
Survey finds less than half of Kiwis think it's easy to find someone to fix an appliance.
Arthrem supplements pulled from sale 18 September 2020
Supplement linked to liver damage removed from shelves.
Consumers paying millions too much for mobile phone plans 17 September 2020
Investigation finds some consumers are significantly overpaying for mobile plans.
High KiwiSaver fees hard to justify 15 September 2020
Consumers getting a raw deal on KiwiSaver fees.
Travel agents get funding to recover Kiwi travellers’ cash 11 September 2020
Glimmer of hope for travellers who booked through travel agents.
Collagen claims dropped from Lewis Road’s milk marketing 3 September 2020
Collagen-infused milk claims fall foul of food code.
New research finds the durability of stick vacuum cleaners sucks 3 September 2020
A recent survey shows Kiwis are let down by how long their stick vacuum cleaners are lasting.
78% of Kiwis willing to pay more for appliances built to last, but lack information they need 26 August 2020
A recent survey of consumers shows New Zealanders want better information on which products are built to last.
More travel woes for STA customers 25 August 2020
STA Travel (NZ) has been placed in voluntary administration, following the collapse of its parent company in Switzerland.
Supermarket “specials” risk misleading shoppers 5 August 2020
Consumer NZ’s latest supermarket survey found products can be on “special” so often shoppers risk being misled about the savings they’re getting.
Pregnancy warnings on alcohol to be mandatory 24 July 2020
Industry gets three years to put warning labels on booze.
Funeral insurance overpriced and overhyped 23 July 2020
An 85-year-old woman who paid $18,900 for funeral insurance worth just $10,000 has been denied a refund of overpaid premiums by insurer Fidelity Life.
Fake free-range egg seller gets home detention 22 July 2020
A trader who sold caged eggs as “free range” has been sentenced to 12 months’ home detention, after being prosecuted by the Commerce Commission.
Air NZ customers get online option for using credits 20 July 2020
Online tool for redeeming flight credits finally lands.
Ignoring “Do Not Knock” stickers soon to be illegal 14 July 2020
Any door-to-door seller that ignores a “Do Not Knock” sticker will face a fine of up to $30,000 under law changes before parliament.