16apr plumbing products spur complaints hero
11 April 2016

Plumbing products spur complaints

MBIE are calling for complaints about faulty items.

Allegations poor quality plumbing products are being installed in homes all over the country have prompted the Ministry of Business, Innovation and Employment (MBIE) to call for people to contact it about faulty items.

Plumbing industry organisations have claimed dodgy products are being dumped here because of a lack of mandatory standards and regulators have failed to address the problem.

MBIE determinations and assurance manager John Gardiner said the ministry has received one complaint in the past 18 months. The complaint wasn’t substantiated but the investigation raised “concerns” about plumbing fittings supplied by small-scale importers without documentation to support Building Code compliance, he said.

The ministry said the scale of activity wasn’t known, nor was it limited to plumbing products. “In order to get to the bottom of the alleged issues with poor quality products, we need specific examples,” Mr Gardiner said. Complaints about imported products can be sent to MBIE at products@mbie.govt.nz.

If you’ve experienced recent problems with plumbing products that aren’t fit for purpose, we’d also like to hear about it. Email us at info@consumer.org.nz.

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