Principal IT Services, the owner of online retailer NotebookCity.co.nz, has gone into liquidation, less than two weeks after the director made assurances it was still solvent.

Another online retailer registered to Principal IT Services still appeared to be trading five days after the liquidators were appointed. The retailer, ITSupply.co.nz, specialised in printer ink and toner. We alerted the liquidators, Rodgers Reidy, to the fact the site was still accepting orders.

We've received two complaints from consumers about unfilled orders from NotebookCity.

One of our members purchased a laptop worth $2306 from the retailer in February 2012. The laptop never arrived. He spent a month chasing NotebookCity via email, telephone and mail. He eventually received a refund – 10 days before the company went into liquidation.

We contacted NotebookCity's director, Adrian Abrate, on 14 March. Adrian told us he was still trading and customers who hadn't received ordered items would be refunded. He didn't respond to further correspondence. The company went into liquidation on 26 March.

We say

If you've purchased an item from NotebookCity or ITSupply with your credit card – and it still hasn't arrived – contact your bank and ask for the payment to be reversed. Alternatively, contact liquidator Rodgers Reidy at rr@rodgersreidy.co.nz to file a claim.