Power companies and telcos: What they’re doing during the lockdown
Find out what companies are doing to help customers.
Find out what companies are doing to help customers.
Whether you’re glued to the couch watching Netflix, homeschooling the kids or video-conferencing colleagues at all hours, you’re probably churning through more power and internet data than usual. For many of us, that means bigger bills.
We’ve asked companies to step up and help customers who are struggling financially at this time. We’ve called on them to:
Here's what the big five power companies and three major telcos told us they’re doing.
Spark is waiving overage charges for customers on capped broadband plans.
Vodafone has removed caps from capped broadband plans until the end of June 2020.
2degrees is providing unlimited data until June 2020 to any customer on a limited data plan.
The Covid-19 lockdown means hundreds of thousands of Kiwis face having to survive on a reduced income. We’ve joined with 14 other organisations in calling on essential service providers to do the right thing and halt disconnections, waive late fees and pause debt collection.
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When big things like the Covid-19 pandemic happen, we all have a role to play in helping each other get through. Our role is to provide independent, expert advice and fearlessly advocate on behalf of all consumers during this uncertain time. Can you help with a regular or one-off donation?
I am coming to the end of a 2 yr agreement with genesis energy
I have been offered a new contract which reduces my prompt pymt discount from 15% to 6% for a new 12 mth agreement and
my daily rate increases from
1.44 to 1.92 daily
My anytime rate from 0.23 to 0.24c
and my controlled rate from 0.19 to 0.21c
The sweetner is a $50 credit to the account
Timing seems very inappropriate for this increase
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