Recalls hero default

Recall: Acorn 120 Superglide Stairlifts


Choose what’s right for you with confidence

Join today and get instant access to all test results and research.

The problem
Acorn 120 Superglide Straight Stairlifts are being recalled because a problem has been identified with a weld between the seat post and stairlift assembly.

If the weld fails, the seat may become unstable or separate from the stairlift and cause the user to fall.

The affected stairlifts were manufactured between 30 March 2007 and 17 March 2011 and have serial numbers between 110101209781 and 110202352678.

What to do
Continue using the stairlift. If you have not been contacted by a service engineer to replace the seat post, contact Acorn immediately. This work will be carried out free of charge.

Contact details: Phone 0800 782475, email or visit


Password reset.

Thanks for requesting to reset your password. We've sent you an email with instructions on what you need to do. If you haven't received the email within the next five minutes please call us on 0800 266 786.


We just need to verify that this email address belongs to you. Please check your inbox. There should be a message from us where you can verify and activate your account.