Recalls hero default

Recall: Apple USB-C charge cable

×

Choose what’s right for you with confidence

Join today and get instant access to all test results and research.

Join Consumer Now

The problem

A number of Apple USB-C charge cables that were included with MacBook computers in June 2015 may fail due to a design issue. As a result, your MacBook may not charge or only charge intermittently when it’s connected to a power adapter with an affected cable.

Details

Apple will provide a new, redesigned USB-C charge cable, free of charge, to all eligible customers. This programme also covers Apple USB-C charge cables that were sold as a standalone accessory.

For MacBook owners who provided a valid mailing address during the product registration process or Apple Online Store purchase, Apple will send you a new cable by the end of February 2016.

All other eligible MacBook owners should use the replacement process below to receive a new USB-C charge cable.

What to do

Identifying an affected cable

Affected cables have “Designed by Apple in California. Assembled in China.” stamped on them. New, redesigned cables include a serial number after that text.

Affected cable
Affected cable
Redesigned cable
Redesigned cable

Replacement process

Choose one of the options below to receive a new USB-C charge cable. Apple will need your MacBook serial number to verify eligibility for this programme. Learn how to find your serial number here.

Additional information

This worldwide Apple programme does not extend the standard warranty coverage of the MacBook.

If you believe you have paid for a replacement due to this issue, contact Apple regarding a refund.

The programme covers the affected USB-C charge cables until June 8, 2018.