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Recall: Battery packs in Toshiba laptops

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The problem

Toshiba has expanded its January 2016 recall of Panasonic battery packs that come with some of its laptops. The affected battery packs could overheat and cause a burn or fire.

Details

The battery packs were sold as part of new Toshiba laptop computers and as accessories or replacement batteries in the course of repair.

The original January recall applied to batteries supplied from June 2011 to September 2015 as a replacement battery for, or with, various models of Portégé, Satellite, Satellite Pro and Tecra laptops.

The expanded recall now also affects batteries supplied from July 2013 to November 2016 as a replacement battery for, or with, Satellite models.

What to do

Toshiba is offering a free replacement for affected battery packs. If your battery pack is affected by Toshiba’s recall/replacement program, turn off the laptop and remove the battery pack immediately. You can keep using your laptop safely by powering the laptop with an AC adapter until you receive a replacement battery pack.

You should re-check your battery pack, even if you previously checked and determined that your battery pack was not affected by the January 2016 recall.

To check if your battery is affected and request a replacement battery, you can either:

  • download a utility that will automatically check if your battery is affected, or;
  • manually check if your battery is affected — a list of affected battery pack numbers and PC model numbers is available here

For more information, contact Toshiba Customer Support on 0800 445 439 or email recall@Toshiba-TAP.com.

Information provided by Product Recalls — part of the Ministry of Business, Innovation and Employment.

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