The problem

Easy Step telescopic 4.1m ladders do not meet the mandatory safety standard AS/NZS 1892.1:1996. Issues include the locking mechanism, load test and bottom rung dimensions.

Details

The recall is for ladders bought before January 2015.

What to do

  • Stop using the ladder and contact Easy Step Imports Ltd for a full refund, including freight or pick-up, and to discuss the returns process.

  • Contact Easy Step Imports on 06 758 1445, 027 433 7701 or 027 543 0488.