Easy Step telescopic 4.1m ladders do not meet the mandatory safety standard AS/NZS 1892.1:1996. Issues include the locking mechanism, load test and bottom rung dimensions.
The recall is for ladders bought before January 2015.
What to do
Stop using the ladder and contact Easy Step Imports Ltd for a full refund, including freight or pick-up, and to discuss the returns process.
Contact Easy Step Imports on 06 758 1445, 027 433 7701 or 027 543 0488.