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Recall: Goldair wall-mounted fan heaters

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The problem

Energy Safety has prohibited the use and sale of two models of Goldair-branded wall-mounted bathroom fan heaters because they have caused a number of fires.

Details

The two heaters affected by the prohibition have the model numbers 3108 or 3109 on the back. These heaters are likely to have been installed three or more years ago.

What to do

The importer of these heaters is no longer trading. However, as a goodwill gesture, the current New Zealand importer and distributor of Goldair products is offering free replacement heaters to consumers with affected heaters.

The removal and installation of the heaters is at the consumer’s cost.

The 3108 (left) and 3109 models.
The 3108 (left) and 3109 models.

Consumers must use a licensed electrical worker to remove the unit. To take up the replacement offer, the electrician will need to cut off the power cord for consumers to return it along with the rating label. The heater should then be destroyed. It must not be reused or resold.

  • Consumers should send the power cord and rating label to Goldair with a name and return address details and a new model Goldair bathroom heater will be sent back.

  • Goldair’s contact details are 0800 232 633 (8am to 5pm Monday to Friday), PO Box 100707 NSMC Auckland, recall@goldair.co.nz.