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Recall: HP notebook computer batteries

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The problem

HP has expanded its June 2016 recall of some of its laptop batteries. It has been identified that more batteries for the same products below may overheat and could cause a fire or burn you.

Details

Affected batteries were shipped with specific Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion Notebook computers sold worldwide from March 2013 through October 2016. They were also sold as accessories or spares, or provided as replacements through HP Support.

Affected batteries have serial numbers beginning with the following:

  • 6BZLU
  • 6CGFK
  • 6CGFQ
  • 6CZMB
  • 6DEMA
  • 6DEMH
  • 6EBVA
  • 6DGAL

Not all batteries with serial numbers matching these patterns are affected.

What to do

Stop using your battery immediately. You can use your laptop without the battery installed by connecting the laptop to external power.

It is essential to recheck your battery, even if you did so previously and were informed that it was not affected. However if you have already received a replacement battery, you are not affected by this expansion.

Visit HP’s Validate page and use the validation tool to check if your battery is affected. The validation process should automatically register you for a replacement battery.

HP is notifying customers and will provide a replacement battery for each verified, eligible battery at no cost. For customers with 10 or more potentially affected batteries, HP has a process in place to assist with the validation and ordering process.

For more information and to contact HP, visit HP’s website.

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