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Recall: HP Notebook PC AC Power Cord

On August 26, 2014 HP announced a worldwide voluntary recall and replacement program for affected AC power cords distributed worldwide.

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The problem

HP believes that certain power cords shipped with notebook PC products and AC adapter accessories may pose a risk of a fire and burn hazard to customers.

Details

On August 26, 2014 HP announced a worldwide voluntary recall and replacement program in cooperation with various government regulatory agencies, for affected AC power cords distributed worldwide with HP and Compaq notebook and mini notebook computers, as well as with AC adapters provided with accessories such as docking stations, sold from September 2010 through June 2012.

HP customers affected by this program will be eligible to receive a replacement AC power cord for each verified, recalled AC power cord at no cost.

Potentially affected power cords can be identified by a molded mark on the adapter end of the power cord. The molded mark will be “LS-15”. Not all power cords with the “LS-15” molded mark are affected.

What to do

  1. Immediately stop using your AC power cord.
  2. Visit the HP notebook PC AC Power Cord recall website to verify if your AC power cord is part of this recall.
  3. Order a replacement cord if your power cord is verified as affected - http://hp.com/support/PowerCordReplacement
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