Recalls hero default

Recall: Surface Pro power cords


Choose what’s right for you with confidence

Join today and get instant access to all test results and research.

The problem

Microsoft has recalled their AC power cords for Microsoft Surface Pro, Microsoft Surface Pro 2, and some Microsoft Surface Pro 3 devices. The cords can become damaged if bent or tightly wrapped, which means they could overheat and cause a fire or electric shock.


The cords being recalled are those sold before 15 July 2015.

The recall doesn't apply to:

  • AC power cords for Microsoft Surface RT, Microsoft Surface 2, Microsoft Surface 3, Microsoft Surface Pro 3 devices sold after 15 July 2015, Microsoft Surface Pro 4 and Microsoft Surface Book
  • Power supplies with DC power cord for all devices
  • AC power cords and power supplies for the docking stations for Microsoft Surface Pro, Microsoft Surface Pro 2, Microsoft Surface Pro 3 and Microsoft Surface 3

What to do

Request a replacement through Microsoft's website. You'll need to sign in at the bottom of the page, verify your information, and select your product.

  • Microsoft will provide one AC power cord replacement free of charge for each eligible Surface Pro device that you own. No proof of damage is required to receive a replacement AC power cord.
  • If you have more than one Surface Pro device, you’ll need to submit a replacement order for each one.

If you require further information, please call Microsoft on 0800 002298.