The problem

Panasonic has recalled its Toughpad FZ-G1 tablets (Mk1 to Mk3) because the battery pack supplied with the product may overheat when in use. The battery pack could ignite and pose a fire risk.

Details

Panasonic Toughpad FZ-G1 tablets (Mk1 to Mk3) with a rechargeable battery pack are affected.

Affected battery packs have the serial number FZ-VZSU84U.

Tablets with the following serial numbers are affected:
FZ-G1Axxxx
FZ-G1Cxxxx
FZ-G1Fxxxx
Fz-G1Lxxxx
FZ-G1Mxxxx
FZ-G1Nxxxx

What to do

Remove the battery and use the tablet by plugging it into a power source.

If you’re using the tablet in the field, visit Panasonic’s website to download a BIOS utility upgrade that will allow safer use of the battery pack.

Panasonic are working on the cause of the issue and will contact customers for the next steps. For more information see Panasonic’s website or contact Panasonic New Zealand on 0800 868 442 or email panasonicrecall@salmat.com.au.

Information provided by Product Recalls — part of the Ministry of Business, Innovation and Employment.