The problem

The plastic cover on plug adaptors for Phonak wireless accessories can come off the adaptor and expose live parts. Contact with live parts can result in an electric shock or electrocution.

Details

The third party detachable plug adaptor is for mini-USB power supply units.

They were sold nationally at hearing specialists and care clinics from October 2011 to April 2014.

What to do

  • Switch off at the wall and unplug the power supply unit.

  • Contact Phonak NZ, or your retailer, to arrange for the unit to be checked and replaced free of charge, as required. Contact details: 0508746 624 or adaptersupportNZ@phonak.com.