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Recall: Samsung Galaxy Note 7 phones

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The problem

Samsung Galaxy Note 7 phones are being recalled around the world, including New Zealand, because the battery may overheat. Some phones have reportedly caught fire while charging, including the replacements. As of 11 October 2016, Samsung has asked all global partners to stop sales and exchanges of Galaxy Note 7s while further investigation takes place.

Details

The Samsung Galaxy Note 7 is a phablet-type smartphone with a 5.7-inch screen.

The Model Number for affected phones begins with 'SM-N930'.

What to do

If you own either an original or replacement Galaxy Note 7, switch it off and stop using it immediately.

Take your phone into the store you bought it from. If you bought it online, call Samsung on 0800 726 786 at any time.

It has offered these options as a remedy:

  • replacement with a Galaxy S7 Edge
  • replacement with a Galaxy S7, or
  • a refund.

Samsung will refund the difference in cost if you choose a replacement.

More information is available on Samsung's website. See our advice on your rights if you own a Galaxy Note 7.

Information provided by Product Recalls — part of the Ministry of Business, Innovation and Employment.

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