Recall: Spark power back-up packs supplied with wireless landline phone kits

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On Saturday, Spark announced an immediate recall of a power back-up device that was supplied to approximately 14,000 wireless landline phone customers over the last four months.

The problem

Some power back-up units have incorrectly placed wiring due to a manufacturing error. This could lead to the unit overheating and cause a fire risk.


The power back-up unit.
Power back-up unit, also known as a Spigate uninterrupted power supply.

A power back-up is the black box between the wireless landline connection box and the wall socket, also know as "Spigate uninterrupted power supply".

The power back-up was supplied with all wireless landlines from 22 March until 2 August 2019.

Wireless connection boxes and phones supplied with the power back-up are not affected.

What to do

Unplug your power-back up by following these steps. If you need help doing this, call Spark on 0800 159 159 and it will send someone to help you.

Drop the power back-up to your nearest Spark store, or call Spark and it will arrange to pick it up.

Your landline will continue to work without a power back-up. Note that it won’t work if there’s a power cut. Contact Spark if you’re concerned about this to discuss alternative communication methods.

For more information or assistance or to arrange pick-up of the power back-up, call Spark on 0800 159 159 or email

Member comments

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Marijke K.
05 Sep 2019
Their problem becomes our problem

What Spark don't say is that they are not replacing the UPS they are providing a credit so that their customer can go and find a replacement. This is despite the initial letter about the wireless landline including the power outage backup as one of the key features. Their customer helpline is also unable to provide specifications for a replacement. Thanks Spark - your problem is now my problem.