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Recall: Haier washing machines

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The problem

Two top-loading Haier washing machines have been recalled because some wires inside the machines may crack over time, creating a fire risk. The machines need to be repaired to eliminate this risk.

Details

The affected machines are models HWMP55-918 and HWMP65-918 manufactured between August 2012 and August 2013. They were likely to be purchased between August 2012 and mid-2014.

The machines have a capacity of 5.5 and 6.5kg. Their model numbers can be found on the top of the machine under the logo in the front left corner.

A significant number of these washing machines were purchased using Work and Income hardship grants, under a scheme were Haier appliances were supplied to the Ministry of Social Development by Fisher and Paykel. A Work and Income spokesperson told us they have met with Fisher and Paykel and are helping them confirm contact details for the owners of 426 machines purchased with the help of Work and Income. Fisher and Paykel will be sending repair staff to fix the washing machines at peoples’ homes free of charge and they estimate this will be finalised within three weeks.

What to do

  • You can find information on how to identify if your machine is in the recall and how to book a repair at www.haier.co.nz/recall. You can also call 0800 004 920 (Mon-Fri 8am-9pm, Sat 9am-4pm).
  • The repairs will be done inside the home and involve updating the wiring system and replacing the machine’s back panel.
  • Haier has advised that affected machines can still be used while you are waiting for a repair. However, you should only operate it if you are watching it or near enough to monitor it. If you notice a burning smell or smoke, turn the machine off at the wall and unplug it. Do not use it again until it has been repaired.