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Recall: Two Shark vacuum models

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Update: Another Shark vacuum model was recalled on 14 Apr 2015.

The problem

Two models of Shark vacuums are being recalled after an issue with the cord was identified. The cord issue could cause a burn or shock while vacuuming. Consumers are advised to unplug their vacuum cleaner at the wall and not to use it again until it has been repaired.

Details

The models being recalled are:

  • The Shark Navigator Lift-Away (model number NV350NZ) vacuums manufactured before 18 October 2014 with production code 4811A to 4114A inclusive
  • All Shark Navigator Lift-Away Professional (model number NV356NZ) vacuums

The affected Shark products were sold through the TV Shop and electrical retailers including Harvey Norman, Noel Leeming, Mitre 10 and Farmers. More than 50,000 of the affected models of Shark vacuum cleaners have been sold in New Zealand since 2011.

What to do

All products subject to the voluntary recall will require cord replacement that will be installed free of charge through an authorised Shark Service Centre.

Consumers are advised to visit www.sharkclean.co.nz for guidance on identifying the affected models and for instructions on how to return for repair. A dedicated Shark customer service team is available for any consumer queries on 0800 109 009.