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Rest homes fail residents

Investigations reveal more inadequate care cases.

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Staff at Edmund Hillary Retirement Village in Auckland failed to properly assess an elderly woman's pressure ulcer and her nutritional status, the Health and Disability Commissioner has found. She was urgently referred to hospital after the ulcer worsened. She later died in hospital.

This is the second time the commissioner’s office has issued an adverse report on the Edmund Hillary Retirement Village, owned by Ryman Healthcare. A report released in 2010 found the village hadn’t taken reasonable care and skill when it provided services to an elderly male resident.

Another Ryman-owned home, Malvina Major Retirement Village in Wellington, has recently been inspected by the Ministry of Health. The inspection followed a well-publicised complaint by a resident’s daughter that her mother was left covered in faeces. The ministry’s inspection substantiated the complaint and confirmed the home was failing to fully meet required rest home standards.

A complaint about care provided to a 77-year-old man at privately owned Sheaffs Rest Home in Whakatane has also been investigated by Deputy Health and Disability Commissioner Theo Baker. The man was admitted to hospital after 17 days at Sheaffs Rest Home, frail and dehydrated, and having suffered a heart attack. He died a few days later.

The investigation found the man’s care had been inadequate. Ms Baker said the care given by the registered nurse was below expected standards and the facility manager had failed in her responsibility to ensure a quality service. The rest home had also breached the Code of Consumer Rights.

More from consumer.org.nz

  • Rest homes - our ongoing investigation into rest home care
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