Find out which medium cars our members rated as being most reliable and satisfying to own, plus the reasons behind purchasing certain models. Our second annual car reliability survey covers 10,520 cars owned by our members.
Our second annual car reliability survey covers 10,520 cars owned by our members. Find out which medium cars they rated as being most reliable and satisfying to own, plus the reasons behind purchasing certain models.
We wanted to know about reliability problems that happened in the past year. We asked about serious, major and minor faults. Cars with no serious, major or minor faults were reported as trouble-free.
Our reliability index, scored from zero to 10, includes serious and major faults reported in our survey. A score of zero is the baseline for the least reliable cars. To achieve a maximum reliability index of 10, a brand or model would need to have no serious or major faults reported.
We asked owners how satisfied they were with their car and if they’d recommend this make and model to family and friends. Answers were rated on a 0-10 scale; we consider a rating of 8-10 as “very satisfied” or “very likely to recommend”.
We asked about satisfaction with different aspects: fuel economy, comfort, driving performance, safety features, size and practicality, interior styling and equipment and value for money.
For more information about our survey, see “How we assess car reliability and satisfaction”.