Ticket resellers

Hundreds of consumers are being ripped off by ticket resale sites. It's time to clean up the market.

Shady-looking man with sign selling tickets

The latest on our campaign against ticket resellers.

  • Viagogo blocked from advertising on Google 19 Jul 2019
    Google has suspended Viagogo from advertising amid ongoing complaints about the ticket reseller’s practices.
  • Crackdown on ticket scalpers 27 Mar 2019
    Price caps on resold tickets are among measures announced by the government to finally rein in ticket scalpers.
  • Consumer NZ welcomes action against Viagogo 15 Aug 2018
    Consumer NZ is welcoming the Commerce Commission’s announcement it’s taking ticket resale website Viagogo to the High Court.
  • Time for clampdown on ticket resellers 30 Aug 2017
    Inflated prices, hidden fees and misleading sales tactics have been identified as major problems in the ticket resale market, in a joint investigation by Consumer NZ and Australian consumer group Choice.
  • Resellers scalping Ed Sheeran tickets 17 May 2017
    Tickets to Ed Sheeran’s March 2018 concerts are being sold on ticket resale website Viagogo at hugely inflated prices.
  • Consumer investigating ticket resellers 20 Apr 2017
    Consumer NZ is joining forces with consumer groups in Australia and the UK to investigate complaints about ticket reselling sites such as Viagogo and Ticketmaster Resale.

Read our report

Read our report

Read our report

More than 1000 consumers shared their experiences for our investigation of ticket resellers, such as Viagogo and Ticketmaster Resale.

Read the results of the investigation in our report Sold out: Consumers & the ticket resale industry (1.14 MB).

Download the report