News
8 February 2017
Traders Kiwis don't trust
Half of consumers think real estate agents are untrustworthy.
Real estate agents and car dealers are the traders Kiwi consumers think are the least trustworthy.
Fifty percent of consumers in our latest survey rated real estate agents as untrustworthy while 49% thought car dealers couldn’t be trusted.
In third place, although some way behind, were rest home providers: 29% rated them as untrustworthy.
Financial advisers (28%), car repairers (27%) and car insurers (26%) followed.
A quarter of consumers also felt energy retailers, telcos, and house and contents insurers weren’t trustworthy.
We also asked consumers how much confidence they had in one of the main institutions charged with keeping the public informed about business behaviour: the news media. Just 30% of consumers had some degree of confidence in the media; 46% had no confidence.
Traders Kiwis don't trust - table
| How trustworthy are the following business sectors? | % of consumers who rated traders "untrustworthy" [bar] |
|---|---|
| Real estate agents | 50% |
| Car dealers | 49% |
| Rest home providers | 29% |
| Financial advisers | 28% |
| Car repairers | 27% |
| Car insurers | 26% |
| Energy retailers | 25% |
| Telcos | 25% |
| House and contents insurers | 25% |
| Mobile phone manufacturers | 23% |
| Builders | 21% |
| Banks | 20% |
| Daily deal websites | 18% |
| KiwSaver providers | 16% |
| Department stores | 12% |
Our cost of living survey was a demographically representative survey of 1024 New Zealanders, aged 18 years and older. The survey had a margin of error of +/-3.06%.
What's bugging New Zealanders?
Healthcare costs, home ownership and water quality have topped the list of consumers’ concerns for the future in our cost of living survey. See what other issues are keeping Kiwis awake at night.
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