Trustpower was named Consumer NZ Energy Retailer of the Year at the Energy Excellence Awards.
Our 2015 energy provider customer satisfaction survey helped the panel choose Trustpower as the winner. The power company was the only one of the big five energy providers to achieve above average customer satisfaction.
Consumer CEO Sue Chetwin said it was important to be able to use the results of the survey to help choose the Energy Retailer of the Year.
“This year we had more than 8000 members take part in the survey,” Ms Chetwin said.
In deciding the winner, consumer-related initiatives, customer numbers and year-on-year improvements were also taken into account.
Ms Chetwin said the industry had become more competitive and innovative and Consumer NZ’s free Powerswitch price comparison site had gone a long way promoting that.
“With smart meters and smart appliances and people being more aware of their energy source, it is becoming increasingly important for retailers to deliver more to their customers,” Ms Chetwin said.