Each month, we publish answers to our members’ questions.
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This month's questions involve smoky hotels, malodorous waterbeds and elusive spare parts.
This month's questions involve sticky deck stains, dodgy kettles, and damaged deliveries.
This month's questions involve quotes that exclude GST, a blame-shifting appliance retailer, and life jackets for dogs.
This month's questions involve an unexpected airfare downgrade, misleading fat-free labelling, and vacuum suction.
This month's questions involve a corroded trampoline, security for Apple products and tyre sizes.
This month's questions involve overbooked accommodation, a faulty hair straightener, and a kitset carport.
This month's questions involve a television repair, "pint"-sized beverages, and a repairer’s lien.
This month's questions involve bag searches, a ring repair and communication in an emergency.
October 2017's questions involve a daily deal voucher, a saggy bed and hot water heating costs.
September 2017's questions involve a puppy purchase, a faulty Samsung TV and fire extinguishers.
August 2017's letters involve rodent-proof insulation, a duvet that doesn't match its description, and an inspection fee.
July 2017's letters involve a faulty modem, a warped laminate floor and a price estimate for retrofitting double glazing to a home.
June 2017’s letters involve a $17,000 Audi, repaired boots and untasty cheese.
May 2017’s letters involve a saggy mattress, garment fibre labelling and road user charges.
April 2017’s letters involve an obsolete oven, a jammed shotgun and wood burner heat claims.
March 2017’s letters involve a broken tent, online retailers and BBQ emissions.
February 2017’s letters involve a botched delivery, LPG prices and electric car battery capacity.
December 2016’s letters involve a delayed repair, an unfit vacuum cleaner and an exploding light bulb.
November 2016’s letters involve a Samsung Note 7, a misleading quote and car insurance rights.
October 2016’s letters involve a 3-year-old bill, a pricey paving job, and undisclosed fees.
September 2016’s questions involve your rights when it comes to restocking fees and buying a car 'as is, where is'.
August 2016’s letters involve a defective vehicle report, a Windows 10 upgrade and an overseas online purchase.
July 2016’s letters involve a damaged parcel, smoke alarms and an unfit fitness tracker.
June 2016’s letters involve a broken down scooter and a bank transfer gone wrong.
May 2016’s letters involve a layby sale, a faulty bike frame and a diamond ring.
April 2016’s letters involve a water resistant smartphone, leaky pipes and a written-off car.
March 2016’s letters involve misquoted prices, GST on a credit card fee and budget brands.
February 2016’s letters involve an unsatisfactory flight, an engine failure and a telco levy.
December 2015’s letters involve solar power, imported pork and products that aren’t as described.
November 2015’s letters involve a smelly down coat, an expensive lens repair and recall processes.
October 2015’s letters involve camera batteries, BYO wine restaurants and LED bulbs.
September 2015’s letters involve a delayed installation and condensation on windows.
August 2015’s letters involve rodent damage, poor concert sound and faulty glasses.
July 2015’s letters involve fault assessment fees, a refused refund and heat pump performance.
June 2015’s letters involve a “pedigree” dog with arthritis and a damaged item bought online.
May 2015’s letters involve a cancelled extended warranty and foods without nutrition panels.
April 2015’s letters involve a leaky tap, a faulty TV screen and insurance cover for camera gear.
March 2015’s letters involve an unsatisfactory patio, a faulty watch and a disagreement about a fence.
February 2015’s letters involve damage from a delivery, a hissing TV and a faulty line trimmer.
Our Consumer Advice Line is available to assist paying members with any consumer-related issue and non-paying members with issues regarding a Consumer Trusted business.
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