Carpet Mill is a well-established Kiwi carpet-maker. It runs a mobile showroom service nationwide, offering Kiwis access to an extensive collection of carpets. The company’s synthetic fibre and wool carpet production is based in Hamilton. The hi-tech factory includes a computer-driven, carpet-cutting machine. Working directly off house or office plans, it devises how to cut carpet rolls into customers’ flooring requirements with the least waste. As the carpet leaves the factory already cut to size, there’s less on-site laying time required.
Carpet Mill commits to providing homes and offices with the finest quality carpet. We stand behind our product, offering consumers the highest level of service and support. We take pride in being a New Zealand business, owned and operated by young, hard-working Kiwis.
This new Consumer Trusted Business status fits well with Carpet Mill’s values, integrity, and trustworthiness.
Consumer Trusted is designed to advance the interests of New Zealand consumers. By accrediting businesses committed to delivering fair and exceptional customer experiences beyond consumer law requirements we recognise stand-out business practices, provide consumers with confidence and lead the way in raising the standards of retail and service providers. All Consumer Trusted businesses comply with the Consumer NZ Code of Conduct (387 KB) based on 9 key principles. The programme Rules govern how the Code is assessed and compliance monitored. LEARN MORE
Sometimes things go wrong. Our advisory service is available to provide advice about issues or problems with any Consumer Trusted business. If you're a current Consumer member you can call us on 0800 266 786 or complete the Request for Advice form. If you’re not currently a member, call us on 0800 266 786 and we’ll help you resolve the issue.
18 Oct 2017, Clifford L.
Product use: 1 - 3 months
We had our house re-carpeted early 2017 with premium SDN and the service was excellent. They had issues with an installer getting injured (outside the job) and was struggling to find someone in Dunedin to install it, Tessa the Carpet Mill rep did a great job keeping us in the loop the entire time, it was done when scheduled and we are super happy with our carpet.
Yes, I recommend this business.