Online tax agency

NZ Tax Refunds

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NZ Tax Refunds help New Zealanders get back the tax they’ve overpaid. Should you complete their online application form for your IRD tax refund, they become your registered tax agent with the Inland Revenue. This allows them to process your tax refund and return your money to you each year. If you’re not owed a tax refund from Inland Revenue, then there’s no fee.

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Trusted business pledge

We're proud of being the first Consumer Trusted tax refund company in New Zealand. We strive to conduct business in an open, honest and fair way. Our customers are at the heart of every decision we make. Being awarded Consumer Trusted status is a testament to the way we do business.

NZ Tax Refunds staff speak many languages including Mandarin, Malay, Indonesian, German, French, Samoan, Hausa Fulani ,Arabic, Hindi. They also provide Livechat functionality on their website. They carry the Data Warranty Register (DWR) trademark from the Marketing Association. In addition, many clients are paid in advance of NZTR receiving the funds.

About Consumer Trusted

Consumer Trusted is designed to advance the interests of New Zealand consumers. By accrediting businesses committed to delivering fair and exceptional customer experiences beyond consumer law requirements we recognise stand-out business practices, provide consumers with confidence and lead the way in raising the standards of retail and service providers. All Consumer Trusted businesses comply with the Consumer NZ Code of Conduct (387 KB) based on 9 key principles. The programme Rules govern how the Code is assessed and compliance monitored. LEARN MORE

Advice and complaints

Sometimes things go wrong. Our advisory service is available to provide advice about issues or problems with any Consumer Trusted business. If you're a current Consumer member you can call us on 0800 266 786 or complete the Request for Advice form. If you’re not currently a member, call us on 0800 266 786 and we’ll help you resolve the issue.