Footwear and Apparel
Shoe Clinic
Shoe Clinic specialises in the expert fitting assessment of sports footwear, school and casual shoes. Its 19 stores nationwide use Footscan analysis and videos of customers running or walking on a treadmill to select the most suitable shoe. They offer a 30-day Money Back Guarantee, making the buying process risk-free.
Trusted business pledge
Shoe Clinic offer a specialised in-store shoe fitting experience including foot measurement, Footscan and treadmill analysis. All backed by their famous 30-day Money Back Guarantee. If you're not convinced you've got the right shoes, bring them back within 30 days and they’ll return your money or replace your shoes.
About Consumer Trusted
Consumer Trusted is designed to advance the interests of New Zealand consumers. By accrediting businesses committed to delivering fair and exceptional customer experiences beyond consumer law requirements we recognise stand-out business practices, provide consumers with confidence and lead the way in raising the standards of retail and service providers. All Consumer Trusted businesses comply with the Consumer NZ Code of Conduct (387 KB) based on 9 key principles. The programme Rules govern how the Code is assessed and compliance monitored. Learn more.
Advice and complaints
Sometimes things go wrong. Our advisory service is available to provide advice about issues or problems with any Consumer Trusted business. If you're a current Consumer member you can call us on 0800 266 786 or complete the Request for Advice form. If you’re not currently a member, call us on 0800 266 786, let us know you want to talk about a Consumer Trusted business and we’ll help you resolve the issue.
