Footwear and Apparel
Shoe Clinic
Shoe Clinic specialises in the expert fitting assessment of sports footwear, school and casual shoes. Its 18 stores nationwide use Footscan analysis and videos of customers running or walking on a treadmill to select the most suitable shoe. In addition Shoe Clinic offers a 30 Day Money Back Guarantee, ensuring peace of mind by making the buying process risk free.
Trusted business pledge
At Shoe Clinic we offer a specialised in-store shoe fitting experience including foot measurement, Footscan and treadmill analysis. All backed by our famous 30 day Money Back Guarantee. Simply, if you're not totally convinced you've got the right shoes, bring them back within 30 days and we’ll return your money or replace your shoes.
About Consumer Trusted
Consumer Trusted is a new Consumer NZ programme designed to advance the interests of New Zealand consumers. By accrediting businesses committed to delivering fair and exceptional customer experiences beyond consumer law requirements we recognise stand-out business practices, provide consumers with confidence and lead the way in raising the standards of retail and service providers. All Consumer Trusted businesses meet and comply with the Consumer NZ Code of Conduct (1.65 MB) based on eight key principles and the programme Rules govern how the Code is assessed and compliance monitored. LEARN MORE
Advice and complaints
Sometimes things go wrong. Our advisory service is available to provide advice about issues or complaints with any Consumer Trusted business. If you are an existing member you can call us on 0800 266 786 or complete the Request for Advice form. If you’re not currently a member - all you need to do is register as a Bronze member – this is completely free. Join now online and then complete the Request for Advice form or just call us on 0800 266 786 and we’ll do it all for you.
Member Reviews
View all"The 'customer first' experience"
11 Nov 2015, SnS_Wgtn
Product use: 1 month or less
Pros:
I recently visited a Shoe Clinic store having had an Achilles issue. I wanted to make sure I purchased a pair of shoes suitable for the activities I enjoy, I'd heard Shoe Clinic was a good place for this. I like that they take a step back and consider your use, walking/running style etc before recommending a shoe. What this means is I've left the store confident I've got the right pair for me, and the friendly, knowledgeable service from start to finish made this a breeze.
Cons:
Hard to think of anything!
Recommend it?
Yes, I recommend this business.
"Amazing "
18 Nov 2014, Karen M.
Product use: 1 month or less
Pros:
I only have positive things to say about our experience in the Shoe Clinic Wellington store this weekend. Our 12 year old needed a new pair of runners and he left the store an extremely happy chappy. The salesperson treated him as the customer, asking him the relevant questions, explaining everything clearly including the foot analysis and why the chosen shoe was recommended for him. We all got delivered bottled water and left the store very impressed - great job!.
Cons:
No downsides at all!
Recommend it?
Yes, I recommend this business.
