Got a problem? We’re here to help.

The Consumer Advice Line is available to all our paying members for any consumer-related issue. Our expert advisers can explain your rights and help you resolve problems with a retailer or service provider.

Become a member now from just $9.95 and let us help you get a resolution quicker.

How it works
As a paying member you can contact our Advice Line by phone or email for advice about your rights under relevant consumer law and we’ll help you present your issue to the business or other party involved. If a satisfactory solution can’t be reached and we believe your rights are being breached, we’ll provide advice on your options.

What kinds of problems?
We can provide advice on things like returns, repairs, replacements, refunds and warranties in relation to whiteware, electronics, heating, carpet, cars, hearing aids and much more.

How have we helped our members recently?
Here are some of the ways we’ve been helping our members…

How to get started
Become a member now from just $9.95 and then get in touch. It’s that simple.

Already a member?
Get in touch now.

Join today

1. Choose membership

Your ongoing membership will be paid automatically. You can cancel your membership at any time. View full terms and conditions

2. Join Consumer

Please note your password must have at least 8 characters and contain a capital letter, a lowercase letter and either a number, punctuation, a space or a special character (e.g. $&*!@#).

3. Contact details
4. Credit card details
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