The accreditation process begins with a business completing an Expression of Interest, which allows Consumer to carry out due diligence on the business.
This includes checking for:
- compliance advice, warnings or successful prosecutions by the Commerce Commission
- any disputes Tribunal information about its handling of disputes
- any feedback from consumers received by our consumer advisory service
- customer service ratings in any of our customer-satisfaction surveys.
Then the business is further assessed from head office through to retail or service outlets. Consumer Trusted accreditation is for 12 months. During that time they are mystery shopped and we take into account any feedback about the business through our advisory service.
You can comment on the business, too, through our website. All Consumer Trusted businesses are listed in our business directory.