The People’s Choice endorsement is available to service providers to use in advertising and promotion. It can only be used for those products and services that have been awarded People’s Choice status, subject to meeting licence conditions.
Our People’s Choice award recognises products and services with highly satisfied owners and users. If you choose a People’s Choice brand, you’ll be more likely to be satisfied with the customer experience.
Awards are based on our customer satisfaction surveys, conducted with either our members or a representative sample of the New Zealand population.
A brand must have at least 30 responses in our survey to be eligible for the award. Then, it must be clearly ahead of the others. For categories with no clear winners or no brands that meet our benchmark, we won’t award People’s Choice. We also won’t make an award if we have concerns about the company’s compliance with consumer law or standards of commercial practice.
The People’s Choice endorsement may be used directly alongside relevant products and services. The list of service providers that hold a current licence to use the People’s Choice endorsement in advertising and promotional activities is available below and in Consumer magazine.
All applications of the endorsement brandmark are approved by Consumer NZ prior to use and meet our brand usage guidelines.
Brands that have been awarded People’s Choice status are eligible to purchase a non-exclusive licence to use the People’s Choice endorsement in their advertising and promotion. People’s Choice is awarded annually.
The endorsement programme was launched to recognise excellence and to provide consumers with ‘at a glance’ information on products and services that have been awarded People’s Choice status.
Our independence is what sets us apart from other organisations. We select products for testing based on market research and we buy products from stores just like consumers do. Manufacturers, distributors and service providers that have purchased endorsement licences have no involvement in our testing programme.
Consumer NZ reserves the right to withdraw a People’s Choice endorsement from a product if appropriate.
Our work is funded by member fees, revenue from the Consumer Recommends, Top Brand and People’s Choice endorsement programmes, the Consumer Trusted accreditation programme and contract work, mostly with government departments. All revenue from our endorsement programmes is used to increase the scope of product testing, advocacy and investigative work.
If you are concerned about a product being promoted without a licence, feel the endorsement logo is being used in a confusing manner, or wish to ask any questions on the programme, please email us on email@example.com.
People’s Choice status is awarded to products and services that perform strongly in overall satisfaction from Consumer NZ surveys. The endorsement programme allows you to celebrate this and communicate it to your customers and retailer network.
An endorsement licence allows you to use the People’s Choice endorsement in a variety of ways – print, online, TV, radio, point of sale, packaging and other advertising, and promotion executions approved by Consumer NZ.
People’s Choice is awarded annually. The period of the endorsement licence will usually be 12 months.
Endorsement licences will only be granted when the People’s Choice status is current. Eligibility for an endorsement licence is at the discretion of Consumer NZ.
Once People’s Choice status has been awarded to your product or service, you will be notified by Consumer NZ. Or you can contact our General Manager – Business, Derek Bonnar (firstname.lastname@example.org), anytime.
All use of the endorsement brandmark must be approved by Consumer NZ prior to use.
The licensee can use limited excerpts from Consumer reports relating to the product or service for which they have been awarded People’s Choice in their advertising and promotion. All excerpts must be approved by Consumer NZ before publication.
There is no limit as long as it is used in accordance with the criteria outlined within the endorsement agreement and is approved by Consumer NZ prior to use.