Assert your rights

Assert your rights

We’ve all been there. We’ve spent our hard earned money on a product or service and something goes wrong. How frustrating! These free-to-use email templates could help you in your battle to assert your rights. If you’re still having problems and are a Consumer member, you can contact our expert advisers.

Email templates about goods

Learn how to reject faulty goods, ask for a repair, deal with items that don’t match their description, and more.

See our examples

Email templates about services

Learn how to deal with poor workmanship, dispute an excessive price, claim damages, and more.

See our examples

Guide to the CGA

Under the Act, your consumer rights are expressed as a series of “guarantees” that a seller automatically makes to you. In this guide, we explain what those rights are.

Learn more

Need more help?

For in-depth help, members can contact our Advice Line. Our experts will talk you through your rights and explain what to do.

Learn more