Assert your rights

Assert your rights

We’ve all been there. We’ve spent our hard earned money on a product or service and something goes wrong. How frustrating! These free-to-use email templates could help you in your battle to assert your rights. If you’re still having problems and are a Consumer member, you can contact our expert advisers.

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Email templates about goods

Learn how to reject faulty goods, ask for a repair, deal with items that don’t match their description, and more.

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Email templates about services

Learn how to deal with poor workmanship, dispute an excessive price, claim damages, and more.

See our examples

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Guide to the CGA

Under the Act, your consumer rights are expressed as a series of “guarantees” that a seller automatically makes to you. In this guide, we explain what those rights are.

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Need more help?

For in-depth help, members can contact our Advice Line. Our experts will talk you through your rights and explain what to do.

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