We’ve all been there. We’ve spent our hard earned money on a product or service and something goes wrong. How frustrating! These free-to-use email templates could help you in your battle to assert your rights. If you’re still having problems and are a Consumer member, you can contact our expert advisers.
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Under the Act, your consumer rights are expressed as a series of “guarantees” that a seller automatically makes to you. In this guide, we explain what those rights are.
For in-depth help, members can contact our Advice Line. Our experts will talk you through your rights and explain what to do.
This information is available to Consumer members only.