Coronavirus (Covid-19)
Our articles and useful links to answer your questions about the Covid-19 coronavirus pandemic. We'll update this page as the situation develops.
Got a consumer-related question about Covid-19? Email us at [email protected] and we'll do our best to help.
New and popular
Coronavirus: Your travel questions answered
We answer common questions about travel plans disrupted by Covid-19.
Face masks: uncovering the markup
Why high markups at some retailers mean shoppers pay a premium.
3 laundry tips to prevent germs spreading
Physical agitation, detergent and heat can help keep your household laundry germ free.
Consumer rights and advice
Travel and events
Coronavirus: Your travel questions answered
Our guide to Air NZ credits and refunds
Coronavirus: Refunds for cancelled events
Covid-19 flight cancellations: Why you should have the right to a refund
Fast-track needed for flight refund rules
Air NZ sitting on millions of dollars from cancelled flights
Feeling stressed?
If you're feeling overwhelmed, anxious or just need someone to talk to, contact your family doctor. You can also free call or text 1737, need to talk?, 24/7, seven days a week to talk with a trained counsellor. For more on where to find help, check out our guide to finding a therapist.
Help us keep the pressure on
When big things like the Covid-19 pandemic happen, we all have a role to play in helping each other get through. Our role is to provide independent, expert advice and fearlessly advocate on behalf of all consumers during this uncertain time. Support our work by becoming a member today.
Useful links
How to unite against coronavirus and slow its spread - New Zealand Government
Covid-19 latest updates, information and advice - Ministry of Health
Dedicated Healthline 0800 number for Covid-19 health advice and information - Ministry of Health
Travel advice for New Zealanders - Safe Travel
Covid-19 situation update and guidance - World Health Organization
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