FAQs

Here are some common questions our contact centre gets asked. If you can't find the answer to your question here, feel free to contact us.

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Membership

You can choose an online or online + magazine membership and select to pay monthly, quarterly, yearly or two-yearly. There is more information on our join page. If you are a business, please contact us for more information.

Magazines are posted in the first week of every second month, February, April, June, August, October and December.

If you haven’t received your magazine by the 10th of the month, visit My Consumer to check what address you have under your membership details. For further assistance, please contact us.

This is an authorisation, not a charge. It is processed to make sure your card is valid and will disappear after a few days.

Once you have logged in, select My Consumer in the footer. Select Edit under the Profile section. Once you have updated your details, select Update details to save your changes.

Your membership will only expire if your membership payment is not made.

To see when your next payment is due, go to Login. Select My Consumer in the footer. Select Account.

Cancelling your membership

  1. Log in and select "My Consumer" from the drop-down arrow next to your name.
    Accessing My Consumer on consumer.org.nz website.
  2. Select Account and then Cancel.
  3. When cancelling, your membership will finish at the end of your paid-up period.

Stopping automatic renewal
To stop your automatic renewal and discuss a different payment method, please email or call us.

Login then select My Consumer from the footer. Select Payment details and then Update credit card details.

If you are a new member, you would have received a confirmation email that is also a tax receipt. If you require a tax receipt for an ongoing payment, email or call us and we’ll get one to you.

Unsubscribe using the link at the bottom of any of our emails, or get in touch with our contact centre.

Please note as per our Terms & Conditions we may contact you to:

  • Clarify details about your membership;
  • Advise you of changes to our terms or services;
  • Respond to any enquiries you make; or
  • Provide any information necessary for the operation and security of our site.

Memberships purchased online can only be paid by credit card. Memberships paid quarterly, yearly, or 2-yearly may be paid by cheque, direct debit or internet banking by arrangement. For bank account details or more information, please email or call us.

Our Terms & Conditions are located in the footer of all pages.

Purchasing a Digital Pass

The Consumer Advice Line is not available to Digital Pass holders. If you want to use the Consumer Advice Line, you can view membership options here.

Login, select My Consumer in the footer then Select Edit under the Profile section. Once you have updated your details, select Update details to save your changes.

You can remove yourself from email marketing communications by following the "unsubscribe" prompt at the bottom of each email.

Digital Passes can only be paid for by credit card.

Terms & Conditions are located in the footer of all pages.

Logging in

Select Log in (located at the top of every page) then follow the instructions. Email is the email address you supplied for your Consumer membership or Digital Pass.

Select Log in (located at the top of every page) then select Forgot your password? and follow the instructions.

A reset password email will be sent to you. This email will contain a link to consumer.org.nz. You will be asked to enter a new password and then to confirm your new password by re-entering it.

If an email hasn’t arrived within 5 minutes, check your junk/spam email folder or call us on 0800 266 786 for assistance.