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Who we are

Consumer NZ is an independent, non-profit organisation established in 1959 dedicated to getting New Zealanders a fairer deal. We do not receive government funding, so rely on membership fees to allow us to continue our work.

Here's a snapshot of what we're able to do thanks to our members:

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Our advocacy work

Our campaigning and advocacy work ensures a fair deal for all New Zealanders and we’re increasing this work to make sure the consumer voice is not only heard but acted on.

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Consumer Advice Line

Our Consumer Advice Line is available to all our paying members for any consumer-related issue. Our expert advisers can explain your rights and help you resolve problems if you’re in a dispute with a retailer or service provider.

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Powerswitch

Powerswitch is provided by Consumer NZ with support from the Electricity Authority and the Gas Industry Company. Powerswitch aims to be an informative tool for consumers and to encourage competition in the electricity market.

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Our submissions

We regularly make submissions to government and statutory authorities on a range of consumer-related issues.

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Our programmes

We award Consumer Recommends, People’s Choice and Top Brand endorsements, as well as accredit businesses as part of our Consumer Trusted programme.

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