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Who we are

Consumer NZ is an independent, non-profit organisation established in 1959 dedicated to getting New Zealanders a fairer deal.

What we do in a nutshell:

  • Test products and services, and recommend which we think are best
  • Investigate issues we reckon consumers need to know more about
  • Mystery shop and survey to keep businesses honest
  • Give advice to thousands of consumers about their rights and how to exercise them
  • Campaign to get laws and regulations changed to benefit consumers
  • Recommend businesses you can trust

How we test: We commission independent laboratories to carry out our product tests. We also belong to Consumers International which means we can draw on the experiences and information from consumer organisations around the world.

How we’re financed: Our work is funded by member fees, business programmes and contract work, mostly with government departments.

Annual reports

Our annual reports provide information on our highlights for each year dating back to 2008.

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Media releases

See all the media releases Consumer NZ has sent lately.

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Meet the team

Consumer Board

Our 7 board members.

Executive team

Meet the folk who make us tick.

Life members

Our 4 Consumer rights champions.

Our writers

Introducing the staff responsible for writing Consumer NZ’s content.

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Powerswitch

Powerswitch is provided by Consumer NZ with support from the Electricity Authority and the Gas Industry Company. Powerswitch aims to be an informative tool for consumers and to encourage competition in the electricity market.

Go to Powerswitch

The Consumer Foundation

The Consumer Foundation was formed in 2010 and incorporates the Emily Carpenter Consumer Charitable Trust, which was established in 1994 with funds from a bequest by the late Emily Carpenter (CMG BHSc).

The Consumer Foundation is registered as a charitable entity under the Charities Act 2005 (CC35315).

Ongoing donations: If you wish to make an ongoing donation or bequest to the Foundation, please contact Sue Chetwin (suzanne@consumer.org.nz).

Alternatively, you can contact us to make a one-off donation on (0800 266 786).

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Our programmes

We award Consumer Recommends, People’s Choice and Top Brand endorsements, as well as accredit businesses as part of our Consumer Trusted programme.

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Consumer Advice Line

Our Consumer Advice Line is available to all our paying members for any consumer-related issue. Our expert advisers can explain your rights and help you resolve problems if you’re in a dispute with a retailer or service provider.

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Our history

A lot has changed in New Zealand since 1959 but Consumer is still helping Kiwis get a fair deal.

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Our rules

Consumer NZ board rules

Download our Rules of Incorporation.

Current vacancies

Jobs at Consumer NZ

See what positions are currently available at Consumer NZ.

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