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Our work


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Who we are

Consumer NZ is an independent, non-profit organisation established in 1959 dedicated to getting New Zealanders a fairer deal.

What we do in a nutshell:

  • Test products and services, and recommend which we think are best
  • Investigate issues we reckon consumers need to know more about
  • Mystery shop and survey to keep businesses honest
  • Give advice to thousands of consumers about their rights and how to exercise them
  • Campaign to get laws and regulations changed to benefit consumers
  • Recommend businesses you can trust

How we test: We commission independent laboratories to carry out our product tests. We also belong to Consumers International which means we can draw on the experiences and information from consumer organisations around the world.

How we’re financed: Our work is funded by member fees, business programmes and contract work, mostly with government departments.

Annual reports

Our annual reports provide information on our highlights for each year dating back to 2008.

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Media releases

See all the media releases Consumer NZ has sent lately.

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Consumer Powerswitch

Powerswitch is provided by Consumer NZ with support from the Electricity Authority and the Gas Industry Company. Powerswitch aims to be an informative tool for consumers and to encourage competition in the electricity market.

Go to Powerswitch

The Consumer Foundation

The Consumer Foundation was formed in 2010 and incorporates the Emily Carpenter Consumer Charitable Trust, which was established in 1994 with funds from a bequest by the late Emily Carpenter (CMG BHSc).

The Consumer Foundation is registered as a charitable entity under the Charities Act 2005 (CC35315).

Ongoing donations: If you wish to make an ongoing donation or bequest to the Foundation, please contact Sue Chetwin (suzanne@consumer.org.nz).

Alternatively, you can contact us to make a one-off donation on (0800 266 786).

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Our programmes

We award Consumer Recommends, People’s Choice and Top Brand endorsements, as well as accredit businesses as part of our Consumer Trusted programme.

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Member advice line

Our member advice line provides guidance on any consumer-related issue. Our expert advisers can explain your rights or guide you if you have a problem with a retailer or service provider.

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Our history

A lot has changed in New Zealand since 1959 but Consumer is still helping Kiwis get a fair deal.

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Our rules

Consumer NZ rules

Consumer NZ is governed by an elected board of 7 members who hold office for 3 years. View our rules here.

Current vacancies

Jobs at Consumer NZ

See what positions are currently available at Consumer NZ.