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Our work


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Who we are

Established in 1959, Consumer NZ is an independent, non-profit organisation dedicated to getting New Zealanders a fairer deal.

What we do in a nutshell:

  • test products and services, and recommend which we think are best
  • investigate issues we reckon consumers need to know more about
  • mystery shop and survey to keep businesses honest
  • advise thousands of consumers about their rights and how to exercise them
  • campaign to get laws and regulations changed to benefit consumers
  • recommend businesses you can trust

How we test: We commission independent laboratories to carry out our product tests. We also belong to Consumers International which means we can draw on experience and information from consumer organisations around the world.

How we’re funded: Our work is funded by memberships, donations, business programmes and contract work, mostly with government agencies.

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Getting consumers a fairer deal

We test, investigate, mystery shop and campaign to get a fairer deal for consumers. Find out more about the wins we’ve had for consumers and what we’re working on.


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Consumer Powerswitch

Powerswitch is a free price-comparison website that helps you find the best electricity and gas plan. Check now to see if you’re getting the best deal.

Compare plans

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Consumer Broadband Compare

Broadband Compare can help you find the best broadband plan. It features over 1800 plans, including fibre and rural broadband, from more than 60 providers.

Compare plans

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Consumer Advice Line

Our advice line provides guidance on any consumer-related issue. Our expert advisers can explain your rights or guide you if you have a problem with a retailer or service provider.

Learn more

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Our history

A lot has changed in New Zealand since 1959 but Consumer is still helping Kiwis get a fair deal.

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Our rules

Consumer NZ is governed by an elected board of seven members who hold office for three years, up to a maximum nine years.

View our rules

Annual reports

Our annual reports provide information on our highlights for each year dating back to 2008.

Learn more