Consumer. Now you know.
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Consumer. Now you know.
07sept resolvingproblems hero

Resolving problems

Here's a collection of our advice and letters to help you enforce your consumer rights.

Top reports

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Consumer Guarantees Act

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Making a complaint

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Disputes Tribunals

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Your questions

Email templates – how to make a complaint about goods

Email templates about goods

Email templates about services

Email templates about services

Email templates about banking

Email templates about banking

Email templates about cars

Email templates about cars

Email templates about insurance

Email templates about insurance

Email templates about unfair contracts

Email templates about unfair contracts

Financial disputes

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Financial disputes resolution

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Financial dispute scheme complaints

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Financial-services complaints procedures