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Shopping rights and advice

What do you do if your brand new dishwasher breaks down only a month after you bought it? Or movers manage to damage your antique wardrobe? And what about those expensive concert tickets you bought where you were seated behind a pillar?

We explain your rights when it comes to buying goods and services.

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Do not knock

We’ve launched a campaign to fight back against dodgy door-to-door dealers. As part of our campaign, we’re distributing free “Do Not Knock” stickers.

Get your sticker