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If you’ve lost a receipt, don’t give up on returning an item – there are other ways to prove you bought it.
When a retailer agrees to deliver goods you’ve bought, it has to ensure the goods get to you on time and in acceptable condition. If an item is damaged, you’re entitled to ask the retailer to fix the problem. It can’t just blame the courier.
If the good can’t be repaired to the condition it was in before it was damaged, the Consumer Guarantees Act gives you the right to claim a replacement of the same type and similar value, or a refund.
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This information is available to Consumer members only.