Latest member wins
See how we’ve helped members get results – from refunds and replacements to resolved disputes. These real-world wins show what’s possible when you know your rights and have expert support behind you.
Your wins: a crooked couch refund battle with Freedom Furniture
Your wins: Nespresso subscription payment problem
Letters of the month: Courier charge, irreparable fridge, and failed thermostat
Letters of the month: Courier fees, damaged roof, and fridge issues
Letters of the month: Faulty TV, noisy heat pump, and water-damaged iPhone
After a summer of concert carnage, change is coming
Consumer win: customer has her no claims discount reinstated
Letters of the month: faulty carpet washer, rusty oven and incorrect prescription
Letters of the month: spare parts, forgotten invoice & more
Letters of the month: diseased bees, leaky taps and faulty thermostats
Interislander paying additional costs of passengers caught up in 2023 mechanical failure
Jetstar refunds customers who paid for seats they didn’t get
Your wins: Air New Zealand fee refunded
Letters of the month: Leaks, misleading signs & no try-on shopping
Letters of the month: faulty TV, short-lived printer, buying overseas & more
Wild South lowers card payment surcharge after we ask it to explain
Need our help?
If something’s gone wrong with a product or service, our Consumer Rights Advice Line experts can help you get a fair deal. Get personal, practical advice you can trust – included when you join from $15 a month.