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We’re fighting for your consumer rights
We’re not-for-profit and not funded by government. We investigate issues, test products and campaign to get laws changed to benefit consumers. By becoming a member you’re supporting our work.
Membership benefits
Buying advice
Product tests
Member reviews
Access to our advice line
Independent expert advice
Access online or in a monthly magazine
Latest reports
What our members are saying
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Got a problem with a retailer or service provider? We can help
Call our advice line
If you’re a paying member, our expert advisers can explain your rights and help resolve the issue.
Read about your rights
We explain what your rights are under the Consumer Guarantees Act, and what to do if they’ve been breached.
Who can you trust?
Trusted businesses
Consumer has been testing products for more than 50 years. Now we’re testing businesses as well.
Product recalls
We keep an eye on products being recalled and keep a list of them so you know what to do if you're affected.
Our campaigns
We’re campaigning to end expiry dates on gift cards, prevent unwanted door-to-door salespeople, stop unfair contract terms and more. Learn more about these campaigns and get involved.
Ticket reseller rip-offs
Hundreds of consumers are being ripped off by ticket resale sites like Viagogo and Ticketmaster Resale. So we’ve called for action against resellers that aren’t playing by the rules.
Could you be saving on power?
Consumer Powerswitch lets you check if you could save money on electricity and gas. Just enter your details into the calculator to find the cheapest energy deals.
Compare broadband plans
Find out if you're on the cheapest broadband plan with our new website, Consumer Broadband Compare. Using it is as easy as entering your address.