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The best and worst retailers revealed.

Which stores went the extra mile and which left shoppers unsatisfied? Our members tell us which retailers rate best for customer satisfaction, based on more than 13,000 purchases made at 32 stores over the past year. See the results.

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The best and worst retailers revealed.

Which stores went the extra mile and which left shoppers unsatisfied? Our members tell us which retailers rate best for customer satisfaction, based on more than 13,000 purchases made at 32 stores over the past year. See the results.

Join Consumer and choose with confidence


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Got a problem with a retailer or service provider? We can help

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If you’re a paying member, our expert advisers can explain your rights and help resolve the issue.

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Read about your rights

We explain what your rights are under the Consumer Guarantees Act, and what to do if they’ve been breached.

Read our guide.

Our latest magazine issue

Our December/January magazine is the best and worst of 2018 issue.


Featuring:

  • The best and worst of 2018
  • Bad Taste food awards
  • Sunscreens
  • Barbecues
  • Toilet cleaners
  • Stick vacuum cleaners
  • Plus more reports, product tests and all your favourite regular features.

See more of what’s in our latest issue.

Who can you trust?

Trusted businesses

Consumer has been testing products for more than 50 years. Now we’re testing businesses as well.

View Trusted businesses.

Product recalls

We keep an eye on products being recalled and keep a list of them so you know what to do if you're affected.

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Our campaigns

We’re campaigning to end expiry dates on gift cards, prevent unwanted door-to-door salespeople, stop unfair contract terms and more. Learn more about these campaigns and get involved.

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Fixing the rental market

Our investigation finds many renters are getting a raw deal. But property managers deserve a bigger share of the blame for problems.

Read our report.

Could you be saving on power?

Consumer Powerswitch lets you check if you could save money on electricity and gas. Just enter your details into the calculator to find the cheapest energy deals.

Compare power prices.

Compare broadband plans

Find out if you're on the cheapest broadband plan with our new website, Consumer Broadband Compare. Using it is as easy as entering your address.

See if you can save.