Consumer Advice Line
We can provide expert advice if you’ve got a problem with a faulty product, received shoddy service or been misled by a retailer.
Our Consumer Advice Line is available to help members with any consumer-related issues.
Our expert advisers will explain your rights and help you resolve problems with a retailer or service provider. If you don’t have any rights under consumer law, we’ll explain why.
Get in touch
Hours: 8.30am-4.30pm, Monday to Friday
Please note: the Consumer Advice Line is not available to Digital Pass holders or Corporate members. You need to be a member to access our advice line. Join here.
Know your consumer rights
Got a problem with a product you bought? Or maybe your flight has been delayed or cancelled? Whatever the problem, we can help.