Consumer Advice Line
We can provide expert advice if you’ve got a problem with a faulty product, received shoddy service or been misled by a retailer.
Our Consumer Advice Line is available to help members with any consumer-related issues.
Our expert advisers will explain your rights and help you resolve problems with a retailer or service provider. If you don’t have any rights under consumer law, we’ll explain why.
Get in touch
-
Phone: 0800 266 786
-
Email: [email protected]
- Or use our online form.
Hours: 8.30am-4.30pm, Monday to Friday
Please note: the Consumer Advice Line is not available to Digital Pass holders. You need to be a member to access our advice line. Corporate members may only receive advice related to the Consumer Guarantees Act and business obligations to consumers. Join here.
Know your consumer rights
Got a problem with a product you bought? Or maybe your flight has been delayed or cancelled? Whatever the problem, we can help.
Your wins
One of the things we’re most proud of is when we can help our members get a fair deal. Here are some of the recent times we've helped people deal with their consumer issues.