General
Consumer Advice Line
If you're a member with a consumer issue, our expert advisers are here to help. They can explain your rights and help resolve your problem.
Got a consumer issue?
We can provide expert advice if you’ve got a problem with a faulty product, received shoddy service or been misled by a retailer.
Our Consumer Advice Line is available to help members with any consumer-related issues. The hours are 8.30am-4.30pm, Monday to Friday.
Our expert advisers can explain your rights and help you resolve problems with a retailer or service provider. If you don’t have any rights under consumer law, we’ll explain why.
Phone: 0800 266 786
Email: info@consumer.org.nz
Or use our online form.
Hours: 8.30am-4.30pm, Monday to Friday
Please note: the Consumer Advice Line is not available to Digital Pass holders or Corporate members. You need to be a member to access our advice line. Join here.
Our advice
Need our help?
Our Consumer Advice Line is available to assist paying members with any consumer-related issue and non-paying members with issues regarding a Consumer Trusted business.
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