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Consumer advice line

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The Consumer Advice Line is not available to Digital Pass holders or Corporate members. You need to be a member to access our advice line.

We provide expert advice if you've got a problem with a fault product, received shoddy service or been misled by a retailer.
Our Consumer Advice Line is open 8.30am-4.30pm, Monday to Friday.
Our expert advisers can explain your rights and help you resolve problems with a retailer or service provider. If you don't have any rights under consumer law, we'll explain why.

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Flick Electric Co.

The Tile Depot

Carpet Mill

Lamb & Hayward

Resene ColorShop

Shoe Clinic

Heartland Reverse Mortgages

OEM Audio

EV Power

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Best contact time (Mon-Fri 8:30am-4:30pm)

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I want my money back

I want the product replaced

I want the product repaired

I’m not sure, what are my options

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