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Consumer advice line
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The Consumer Advice Line is not available to Digital Pass holders or Corporate members. You need to be a member to access our advice line.

Get access to Consumer Advice Line

  • We provide expert advice if you've got a problem with a fault product, received shoddy service or been misled by a retailer.
  • Our Consumer Advice Line is open 8.30am-4.30pm, Monday to Friday.
  • Our expert advisers can explain your rights and help you resolve problems with a retailer or service provider. If you don't have any rights under consumer law, we'll explain why.
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I want my money back
I want the product replaced
I want the product repaired
I’m not sure, what are my options
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Flick Electric Co.
The Tile Depot
Skinny Mobile & Broadband
Carpet Mill
Lamb & Hayward
Resene ColorShop
Shoe Clinic
Heartland Reverse Mortgages
Springfree
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I want my money back
I want the product replaced
I want the product repaired
I’m not sure, what are my options
Other