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Our commitment to your privacy
We respect your right to privacy and your right to view and update your personal information which we hold about you. We are committed to protecting your privacy when you visit our sites or contact us in any way.
Collecting your personal information for member services
Most of our services can only be accessed by becoming a member. If you access any of our member services, you will need to provide us with certain personal information, including:
If you sign up to become a paying Consumer member, you will also need to provide us with:
Collectively, this is known as "your personal information".
Using your personal information
We collect and use your personal information to:
Changing your personal information
You have the right to view and change any personal information we hold about you at any time.
Consumer NZ members can do this via consumer.org.nz by entering your email address and password and updating your My Consumer profile. Alternatively, you may contact Customer Services on 0800 266 786 or at firstname.lastname@example.org.
Comments and community contributions
When you submit a comment, your username is displayed with your comment. You can set up or change your username in your My Consumer profile at any time.
We do not publicly display any other personal information in our community areas. We strongly advise that you do not post your email address, home address, phone number or other personal information as part of your community contributions.
Sometimes, we might want to use the messages you post on consumer.org.nz in our articles or marketing material. If so, we will endeavour to get your permission before copying or quoting your message.
Disclosing your personal information
We will not sell or rent your personal information to any third party. But we will share your contact information with trusted third parties that work on our behalf to distribute our email or print communications.
Temporary cookies: We use temporary (per-session) cookies to "remember" that a member has logged in. This means that you do not have to enter your email address and password more than once during a visit.
Please note: Our temporary cookies must be accepted in order to login and gain access to the member services on the sites, or to purchase a membership from us.
If your browser is set to notify you when you receive a cookie, you will be prompted to accept the cookie (Yes/No). Please select "Yes".
Our temporary cookies will disappear when you logout of your member account.
Important! You should not use a “remember my login” feature via a browser unless you are the only person who has access to the browser. Never enable this feature on a public access computer as this could allow other people to access your personal information.
Third party cookies and other technologies: we use third party cookies and other technologies for marketing purposes and to gather website analytics. This includes:
You can opt out of Google Analytics without affecting how you visit our site. For more information on opting out of being tracked by Google Analytics please visit this page.
You can also ask your browser to delete or block third party cookies: simply search online for “cookies” + the name of your internet browser (for example, “Google Chrome”) for step-by-step instructions.
If you are a member, we may contact you to:
All new Consumer NZ members are opted in to receive email marketing communications. You may choose to remove yourself from any email newsletter by following the "unsubscribe" prompt at the bottom of each email or by updating your preferences in your My Consumer profile.
Our websites provide links to other websites when we consider you may be interested in the contents of those sites. We do not endorse any third party sites or their content and we have no control over the conduct of the companies or organisations operating those sites.
Before you disclose any personal information to another site, we advise you to check its terms and conditions, including its privacy and security policies.
Consumer NZ is committed to dealing quickly and appropriately with any complaint you make about your privacy.
For more information on privacy see the Privacy Commissioner's website.
This information is available to Consumer members only.