Security policy

We maintain a secure process for the collection, transmission, and storage of your personal information.

Consumer NZ suggests website users keep their browsers up to date to ensure a high level of security is maintained. If you use an old browser it may make it harder for you to use modern websites or could allow malicious websites to read your files, steal passwords and infect your computer.

Consumer.org.nz no longer supports older versions of Internet Explorer.

Protecting your personal information

If you access any of our services (including supporting our campaigns, contacting us with a Consumer Trusted business enquiry or signing up for our newsletters), you will need to provide us with some or all of the following personal information:

• Your name.
• Your email address.
• Your residential or postal address.
• Your credit card number, name on your card, expiry date and card verification code (CVC) code.

Your personal information is protected by encryption, so it cannot be read as it is transmitted over the internet. The encrypted data is transmitted using a Secure Socket Layer (SSL) connection.

How to tell if a website is secure

Look for one or more of these "secure connection" indicators on your browser before providing any personal information:

• A security alert window may tell you that you are about to use a non-secure connection. Most browsers present a warning letting you choose whether to proceed or not.
• A SSL icon, usually a padlock, shows when your connection is secure.
• The website's address will begin with "https" (check for the "s") if it is secure.

Your account details

When you become a member you set up a Consumer NZ account as part of the sign up process. Personal information, excluding credit card details, is transferred to a member management system using a secure transfer mechanism.

Your account details are stored securely in our membership management system and by some third party service providers on our behalf.

You can review your personal information and update it as necessary. You can only access your personal information by entering your email address and password or by contacting Consumer NZ directly.

Credit card details

Your credit card details are not handled or stored by us. They are captured directly by a Payment Card Industry Data Security Standard compliant payment provider.

Security of access

Each time you log on to consumer.org.nz, you will be asked to enter your email address and password. Please keep your password confidential.

You can change your password and any personal information we hold about you at any time. You can do this by logging in to consumer.org.nz, clicking on the member icon (at the top right of the page) and updating your My Consumer profile.

Alternatively, you can contact customer services on 0800 266 786 or at [email protected].

Automatic login

You can save your login details on your browser so you don’t have to manually login each time you visit our site from that browser.

Only use the automatic login feature on private computers which only you have access to. Never enable this feature on a publicly accessible computer.

If you suspect your password has been disclosed to a third party, or that your account has been compromised by a third party, you must change your password and inform us immediately.

Under our terms and conditions, you are responsible for ensuring there is no unauthorised use of the site under your login.

Security enforcement

You must tell us immediately about any unauthorised access or use of any Consumer NZ web service or information collected and maintained by us.

We will investigate any violation of the security of your personal information that we’re told about and if necessary, take action to prevent any further violations.

In the unlikely event that we believe the security of your personal information in our possession or control may have been compromised, we will immediately do all things necessary to contain and manage the potential breach.

Contact us

If you are concerned that this information security policy may have been breached or the security of your personal information has been compromised, please email us immediately at [email protected] or call customer services on 0800 266 786.

More information about our policies for protecting your personal information can be found in our terms and conditions and our privacy policy.